FAQ and known issues with Skype

Missed Skype calls on Android.
This can be caused by battery optimization protocols in Android’s software. If Skype is not used for some time, the OS may prevent the call from ringing. You may need to change the battery optimization settings for Skype. Please check with your phone's manufacturer for instructions on how to update these settings.

No sound in recorded Skype calls.
If you don't have sound in your recorded Skype calls, please download the call to your device and your audio will work as expected.

Issues with notifications not working correctly.
If you are experiencing issues with notifications not working correctly, please uninstall and reinstall the Skype app.

Why have my instant messages suddenly stopped sending?
Please check that you have an internet connection. If you are connected to the internet, please restart the app.

Why can't I see older messages in a group chat with the chat history enabled?
We're working on this issue and hope to have this working correctly soon.

Where do I find my Skype ID?
Navigate to My profile and scroll down to Skype.

Difficulty reactivating Skype Credit when using Skype Desktop app.
If you are attempting to reactivate your Skype credit from the Skype desktop app and are encountering difficulties adding a new debit/credit card as a payment method, the current workaround is as follows: 

1. Ensure you are signed into your Microsoft account at https://account.microsoft.com/account. 
2. Initiate the reactivation process by accessing your Skype profile via the Web browser.

• Once this has been completed, you should be able to add a new payment method and reactivate your Skype credit without any issues.

Skype for Linux stops updating if previously installed using the .deb package.
If your Linux installation of Skype no longer automatically updates, run this command in your terminal or bash shell:

wget -O - https://repo.skype.com/data/SKYPE-GPG-KEY | sudo apt-key add -

After successfully running the command, your Skype will start updating again.

Call option missing from Chromium-based browsers.
If you are not able to make a call, you will need to check your browser to ensure you have both H264 and AAC codecs.

Continually being signed out of Skype for Windows Desktop.
If you have this issue, it's because your Skype app needs to be updated. Please go to the Skype Download page to install the latest version of Skype for Windows Desktop.

No sound in recorded Skype calls.
If you don't have sound in your recorded Skype calls, please download the call to your device and your audio will work as expected.

Skype requires access to Screen recording in the Mac System Preferences to share your screen during a call in Skype on macOS Catalina.
If you receive a Screenshare notification and are unable to share your screen during a Skype call, you will need to grant Skype access for Screen Recording in macOS Catalina System Preferences. Please go to Mac System Preferences > Security & Privacy > Screen Recording, and grant access to Skype.

When trying to change the keyboard layout using a keyboard shortcut in Linux, the Skype file menu opens instead.
You can change that particular keyboard shortcut to a different key combination in Linux.

Skype doesn't appear as an option when trying to grant camera and microphone permissions in Mac Mojave OS settings.
Run these two commands to fix the problem:

• tccutil reset Microphone com.skype.skype
• tccutil reset Camera com.skype.skype

When signing out of Skype for Linux, the app forgets my credentials when I didn't select that option.
You can fix the issue by installing the gnome-keyring package from your Linux distribution's package manager.

When sharing your screen on Skype for Linux, the red screen sharing border is not shown.
The red border that indicates whether you are sharing your screen, and which screen you are sharing is not currently visible on Skype for Linux.

Linux users with Wayland display server are not able to share their screen.
Linux distributions with Wayland display server (e.g., Ubuntu 17.10) do not support screen sharing. As a workaround, you can use the operating system on Xorg instead of Wayland.

High CPU usage after signing out and/or closing Skype:
We're working on a fix for this issue. 

No sound in recorded Skype calls.
If you don't have sound in your recorded Skype calls, please download the call to your device and your audio will work as expected.

Issues with copying and pasting photos or links in Skype for Windows 10 & 11 (version 15).
When you copy and paste photos or Links in Skype for Windows 10 (version 14), it may not work as expected. We're working on this issue and hope to have this working correctly soon.

After changing the system language in Windows 10 &11 (version 15), the Skype sign in window may not display correctly.
Some languages may not display correctly in the Skype sign in window and could block you from signing in. Restarting the computer and opening Skype again should resolve this issue.

Issue using a global hotkey while in split view
When using split view in Skype for Windows 10 & 11 (version 15), the global hotkey for mute will not work.