Recover your account

To get your account back up and running, we’ll need some details. The more you are able to provide, the easier it will be to recover your account.

For more information on why your account may have been suspended please visit our FAQ.

Your details

Please provide an address we can use to get in touch with you

This may be the same as your contact email address

Your payment history

If you have previously purchased anything on Skype, let us know the payment method you used (for example, credit card, PayPal, Skrill). Leave it blank if you haven’t bought any Skype products.

Your Skype contacts

Tell us the details of up to three of your Skype contacts. You can use their actual name or Skype Name if you know it.

To prove you’re actually a real person and not an automated bot, enter the characters in the image below into the box.