Release your account

If your account has been suspended, we'll need some details to help us verify who you are. Once we've done this, we'll be able to release your account.

The following questions will allow us to verify who you are. Once you submit this information, we'll get back to you as soon as we can. Alternatively, you can contact us directly with this information.

Your details

Please provide an address we can use to get in touch with you

This may be the same as your contact email address

Your payment history

If you purchased a Skype product in the past, which payment method did you use? If you've used different payment methods, choose any that are relevant and provide us with the appropriate information.

Your Skype contacts

Enter the details of up to three of your Skype contacts, you can give us their Skype Name or their actual name. This will help us to identify you.

Finally, please help us prevent bots from abusing this service by entering the words in the image into the box below.