CyberPlat is a payment services provider that offers sales of Skype credit through their network of more than 100 partners. CyberPlat operates self-service...

Skype Credit is a great way to pay for various Skype products and to enable Skype features that aren’t free.You can use it to make great value calls to mobiles...

The table below shows the most common problems encountered when placing an order, and the ways to resolve them.   Problem Resolution I paid for the product, but...

Skype Credit is a very convenient and easy way to pay for Skype features and services that are not free. You can use it to make calls to mobiles and landlines,...

It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the...

You can get a refund for your subscription if you haven’t used it and it hasn’t expired.It means that: 1 month subscriptions can only be refunded if you request...

There are plenty of ways you can pay for Skype Credit, subscriptions, Skype accessories and other Skype features, such as Skype Numbers. To find out how you can...

The price of a call varies depending on where you want to call, and whether you choose to pay as you go using Skype Credit, or buy a calling subscription.You...

The cost of sending an SMS text message from Skype varies according to the country you’re sending it to.It’s easy to check SMS text message rates to any...

This article is also available for:Windows Phone 7Windows Phone 8AndroidiPadBlackBerry 10With Skype Credit, you can call mobiles and landlines from Skype at...

Skype Reverse Charge Calling is a new way to make Skype calls to the US or Canadian landlines without Skype Credit or a subscription. The call will be managed...

We give refunds for Skype products in accordance with the refund policy section of Skype's Terms of Use.You can ask for a refund of your Skype Credit within 15...

Subscriptions are one, three or 12-month calling plans that let you make minute-limited or unlimited* calls to selected countries, so a subscription is perfect...

To make a group video call, at least one of the people on the call must have Skype Premium (for personal accounts) or a group video subscription (for business...

Skype partners sell Skype Credit and other Skype products in their own stores or online. To provide you with the best possible service, they handle all of your...

If you’ve purchased a Skype product via Skrill (Moneybookers) and the funds have been taken from your Skrill account, but the Skype product hasn’t been...

You can view your Skype Credit balance and purchase history in your account. To view your account: In Skype for Windows desktop, in the menu bar, select Skype >...

No. We can only give you a refund for purchases you’ve made directly from Skype and will not refund: Purchases made through third party partners - you can...

We give refunds in accordance with our refund policy in Skype’s Terms of Use.You can get a refund if: You haven’t used any Skype Credit purchased and you make a...

Webmoney is a payment provider that allows you to securely pay for Skype products, like Skype Premium. You can use Webmoney to pay in a variety of ways,...

If you have cancelled your subscription, it will remain active until it reaches its expiry date. For example, if you purchase a three month subscription and...

If you have a query regarding a purchase, you may need to provide Skype Customer Service with a proof of payment.Acceptable proof of payment is a copy of your...

No. All purchases are associated with the Skype account used to make the purchase, and it’s not possible to transfer Skype Credit or any other Skype features...

Skype Credit lets you enjoy exciting Skype features that cost a little, such as calling mobile and landline numbers, sending text messages and others.You can...

From July 7, 2012, we can no longer offer bank transfers handled by our partner, Global Collect™, in Chile. We are working hard to provide you with an...

When you buy a Skype prepaid card in a retail store, you are charged in the local currency. However, in your Skype account, you can only choose a limited number...

No. We cannot refund you for our paid-for products when they have been used. As defined by Skype's refund policy, by receiving a Skype Number this constitutes...

If you thought you had some Skype Credit, but aren’t able to use it anymore, it may be because it has become inactive. Skype Credit becomes inactive if you...

To protect our customers from fraud, we set limits for the purchase of Skype Credit and subscriptions. If your payment was declined, don't worry: it doesn't...

The most common errors that can cause a payment to fail are:  Incorrect personal details, such as your name, billing address or billing country. These details...

To check the order number and status of an order: Sign in to your account. In the Account details section, click Billing & payments > Purchase history. All of...

Auto-recharge automatically tops up your Skype Credit when your balance falls below a certain amount (typically $2 / €2 / £2). This ensures you never run out of...

ICMS is a state sales tax applicable in Brazil. It applies to all Skype purchases made through local Brazilian payment methods offered by our partner, GT...

State and local laws require us to collect taxes from you when you purchase Skype paid-for products. However, as we want it to be simple to share experiences...

Yes. It's really easy to pay for Skype products like Skype Premium with your credit or debit card.When you decide to buy something from us, you'll see the debit...

There are lots of ways that you can pay for Skype products like Skype Premium. It all depends on where you are in the world and how you like to pay for things....

Pay by mobile is one of the many payment methods you can use to buy Skype Credit. You only need your mobile phone number and the charges will be added to your...

Pay by mobile is a payment method that allows you to pay for Skype Credit using only your mobile phone number and the charges will be simply added to your...

Skype may charge VAT (value added tax) or other indirect taxes at the appropriate rate (as per applicable tax rule) at the time of Skype Credit purchase. The...

Shared cost numbers are premium numbers in the UK, Australia, Germany, Switzerland, France, Portugal and the Netherlands, often used by businesses and other...

Account balances are updated centrally, so you may need to wait several minutes for your account balance to reflect recent purchases. If you have just made a...

Skype accepts payment in the following currencies: Euro US dollar British pound Australian dollar Canadian dollar Japanese yen Brazilian real Hong Kong dollar...

A connection fee applies to all calls to mobiles and landlines made using Skype Credit, where the call is answered and lasts longer than one second. The...

We charge a per minute rate for calls to mobiles and landlines, and the call prices are exclusive of VAT. Prices to all destinations inclusive of VAT can be...

This article is also available for:Windows Phone 7Windows Phone 8AndroidiPhoneiPadThis FAQ is for devices running Skype 3.2 for BlackBerry 10. If you're using...

Show more results