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    Why can't I sign in to Skype?

    Are you signed in to Skype but don't see your contacts or Skype Credit? You probably just signed in to a different account than you were expecting to see. We can help you get back in to the correct Skype account

    If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype, and that you have the latest software updates and hardware drivers for your computer. This usually solves most sign-in issues.

    If you’re still having problems after downloading the latest version, let's check a few things:

    1. Have you ever used Facebook to sign in to Skype?
      You can no longer sign in to Skype via Facebook. If you were using Facebook to sign in, or if you updated to the new Skype and can't sign in using your Facebook account, you'll just need to walk through some steps to sign in and continue using Skype
    2. Check your connection.
      • Can you get to other websites? Navigate to some sites like  www.skype.com and www.microsoft.com.  If websites load quickly, your internet is working. If you can’t load any websites at all, make sure your device is properly connected to your network and check with your internet service provider whether there are any service faults in your area. 
      • Is Skype experiencing issues? Check the Heartbeat blog to make sure Skype is running normally.
      • Try using Skype for Web. If your internet is working, try signing in to  Skype for Web. If you can sign in to the web version, it means your credentials are fine – and you can go ahead and make calls or send messages direct from your browser.
    3. Can you get to the sign in screen?
      If you can't get to the sign in screen, or you get an error that Skype is already signed in on this computer, restart your computer (making sure there are no pending operating system updates first). If that doesn't work, try uninstalling and reinstalling Skype. If you still get the error, contact Skype customer service.

    4.  Have you tried deleting the shared.xml file?
      Skype uses a configuration file called shared.xml, and in some cases deleting this file can solve sign-in problems. The file is re-created when you sign back in to Skype. Learn how to delete the shared.xml file.
    5. Still having problems? Here's a few more things you can try

    If you have tried all of the above and you still can’t sign in to Skype, come on over to the Skype Community where there is a wealth of information and around three million people waiting to help.

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