Home Skype for Windows desktop

    Why can't I sign in to Skype?

    If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype, and that you have the latest software updates and hardware drivers for your computer. This usually solves most sign-in issues.

    If you’re still having problems after downloading the latest version, let's try a few things:

    1. Make sure you're signing in with the correct user name and password. 
    2. Check your connection.
      • Can you get to other websites? Navigate to some sites like  www.skype.com and www.microsoft.com.  If websites load quickly, your internet is working. If you can’t load any websites at all, make sure your device is properly connected to your network and check with your internet service provider whether there are any service faults in your area. 
      • Is Skype experiencing issues? Check the Heartbeat blog to make sure Skype is running normally.
      • Try using Skype for Web. If your internet is working, try signing in to  Skype for Web. If you can sign in to the web version, it means your credentials are fine – and you can go ahead and make calls or send messages direct from your browser.
    3. Make sure your account hasn't been restricted or temporarily suspended. 
      We'll sometimes restrict or temporarily suspend your account if we notice unusual activity. 
    4. Have you ever used Facebook to sign in to Skype?
      You can no longer sign in to Skype via Facebook. If you were using Facebook to sign in, or if you updated to the new Skype and can't sign in using your Facebook account, you'll just need to walk through some steps to sign in and continue using Skype

    Are you signed in to Skype but don't see your contacts or Skype Credit? You probably just signed in to a different account than you were expecting to see. We can help you get back in to the correct Skype account

    If you have tried all of the above and you still can’t sign in to Skype, come on over to the Skype Community where there is a wealth of information and around three million people waiting to help.

    Was this article helpful?

    Yes No

    Please let us know why we couldn't help you today

    Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling