Help Windows Phone

Why can't I receive calls when the screen turns off on my Windows Mobile device?

This FAQ is for the Windows Mobile application, which is no longer available for download. For help the Skype for Windows Phone, please refer to these FAQs.

It's possible that your Windows phone has automatically turned off your WiFi connection. To prevent this from happening in the future, change your phone’s power management settings. Please refer to your device's manual for full instructions on how to adjust your WiFi power management settings, as this process varies from device to device.

Please note that Skype for Windows Mobile is no longer available for download.

 

Was this article helpful?

Yes No

Why has this not helped?

Please let us know why we couldn't help you today

Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Thank you for your feedback

Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community

Ask the Community

See what people are saying about "Make a Skype call" in the Skype Community.

Join the conversation

Still need help? Our support team is waiting to help you. Ask them now