What are SpinVox alerts and how do they work?

SpinVox converts your voice messages• to text format, and then sends them to your mobile phone via text message for free*.

*The SpinVox service is free, but SMS messages will be charged at the normal rate.

To sign up for SpinVox voice message alerts:

  1. Sign in to your account.
  2. In the Manage features section, click Voice messages.
  3. Ensure that the voice messaging toggle is set to on, then click verify your mobile number.
  4. Enter your mobile phone number in the field provided (or make sure the number already displayed is correct) and click Save settings.
  5. Click Learn more about SpinVox. Some information about the SpinVox service is displayed.
  6. Check the box to acknowledge that you have read and accepted the Terms of Use.
  7. Click Activate.

To cancel the SpinVox service:

  1. Sign in to your account.
  2. In the Manage features section, click Voice messages.
  3. Below Voice message alert options, uncheck the SpinVox box. You can switch to text alerts or email alerts instead – just click the links.

If a voice message exceeds a single text in length, we will deliver the message as a series of consecutive text messages, limited to a total of three. If you see ‘…’ at the end of a message it means there is more to the original message. Sign in to Skype to listen to the full message.

If you see spaces or question marks in your message, it means that SpinVox could not correctly identify a word (‘_’) or has spelled a word phonetically (‘?’).

Sometimes SpinVox can’t convert a voice message to the minimum standard due to background noise or poor signal quality. If this happens, you’ll be notified about the unconverted message by a text message. We still charge for unconverted messages because we are required to process them. It’s not possible for us to determine in advance whether the message is unconvertible. However, we do filter out recordings that are too short to contain a message.

•Only voice messages in English, French, German and Spanish will be converted to text.
 

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