I use Skype Connect™ and I'm only getting one-way audio. What should I do?

If you use Skype Connect and are only getting one-way audio, check the following possible causes:

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Does the caller have low internet bandwidth?

One-way audio can be caused by the caller having low internet bandwidth, such as a dial-up connection, satellite connection (that uses dial-up or GPRS for upload) or a highly contended ADSL broadband connection.

Learn more about the bandwidth recommendations for Skype Connect.

Is your firewall blocking the audio? Ensure that it does not restrict the use of the following ports: UDP 5060, 8000-80xx (where “xx” is the number of channels you require multiplied by two).

For more information on Skype Connect, check out our Troubleshooting section of the support site.

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