Help Windows Desktop

Why can't I see my contacts in Skype for Windows desktop?

If you can't see contacts in your contact list, follow the instructions below: 

  1. First, make sure you have the latest version of Skype installed.
  2. If you have more than one Skype account, make sure you are signed in with the correct Skype Name. To check which account you're signed into, simply click your profile picture and check Accounts at the top of your profile.

    • To sign in with a different account, from the menu bar, select Skype > Sign Out and then enter your Skype Name and password.
  3. Check that your contacts are visible:
    • Sign in to Skype and select Contacts > Hide Contacts Who and make sure that all options are unticked. If any option is ticked, click to untick it.


       
    • Click Contacts > Contact Lists > All to make sure all of your contacts are displayed.


       
    • If you cannot see your Microsoft Outlook contacts within your Skype contact list, make sure that Outlook is running, then open Skype and click Contacts > Show Outlook Contacts (if this option isn’t ticked already).


       
    • If you have recently signed in to Skype with a Microsoft account for the first time and can’t see your Messenger buddies in your Skype contact list, wait about half an hour and check them again as it may take some time to synchronize your Skype contact list with Messenger.

Learn more about adding contacts on Skype.

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