How do I adjust the sound settings on my computer and in Skype for Windows 7?

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This sound set-up guide will help you change the sound settings in Skype and on your PC to get the best sound performance out of Skype.

This sound set-up guide describes:

 

  1. Click Start and type “sound” into the search bar. A list of search matches is displayed. 
    Sound selected in the Control Panel search results.
  2. In the search results, click Sound under the Control Panel list.
     The sound screen displayed.

The Sound screen is displayed.

 

 

  1. In the Sound screen, select the Playback tab and click on the device Skype uses. If it doesn't, set it as your default by clicking Set Default.

    The device Skype uses (headphone) and Set default option selected in the Playback tab.

  2. Click Properties.
  3. In the Properties screen, make sure Use this device (enable) is selected in the Device usage drop-down list.

    Use this device (enable) option selected from the Device usage drop-down menu.

  4. Select the Levels tab.
  5. Make sure that the Speakers/Headphones volume is high enough or is not muted and click OK
    Headphones volume bar and OK button selected in the Headphones Properties window.
  1. In the Sound screen, select the Recording tab.
  2. Click on the recording device that Skype uses. It should have a tick on it. If it doesn't, set it as your default by clicking Set Default.

    Internal Microphone with a tick on it and Set Default button selected.

  3. Click Properties.
  4. In the Properties screen, make sure that the Use this device (enable) option is selected in the Device usage drop-down list.

    Use this device (enable) option selected from the Device usage drop-down menu.

  5. Select the Levels tab.
  6. Make sure that the Microphone volume is set to maximum and is not muted.
  7. Check that the Microphone Boost set to minimum to disable it and click OK.

    Microphone volume bar and Microphone Boost bar.

  8. Make a test call in Skype to check your microphone.
  9. If you’re having problems with the microphone, click Start > All Programs > Accessories > Sound Recorder to display the Sound Recorder:

    Try to record your voice through your microphone, then play it back.

    If you can't hear what you recorded, re-display the Sound screen (see above) and play with the microphone settings until the recording test works.

    If you can hear your recording, make sure that your audio settings in Skype are correct.

  1. Sign in to Skype.
  2. Click Tools > Options....

    Options… selected from the menu that opens after clicking Tools.

  3. In the Options screen, click Audio Settings on the left side of the window.
  4. Select the devices you chose in your PC’s Sound screen from the Microphone and Speakers drop-down lists and click Save.
  5. You can also check the order of your audio devices by clicking the Show Advanced Options button. Skype will default to the first in each list, so move the device you want to the top of each list.
  6. Microphone and Speakers sections selected in the Audio settings window.

  7. Make a free test call in Skype to check your audio settings.

If you’re having problems with your speakers or microphone:

Depending on the speakers you’re using, there may be no Wave section displayed. Any other sections displayed (such as CD Player, Video and 3D Depth) are not important.

  1. Open your speakers or headphones Properties screen (see the “Changing your PC’s playback options” section above) and make sure that the Wave section is not muted and that the Microphone section is muted.
  2. Open your microphone’s Properties screen (see the “Changing your PC’s playback options” section above) and make sure that the Microphone section is not muted.
  3. Make another test call in Skype to see if the changes you’ve made have fixed your audio problems.

To switch between various playback and recording devices during a call:

  1. Click Call Quality at the bottom right of the Skype window.


     
  2. Click Speaker; you can switch between speakers, headphones, and other installed audio devices.


     
  3. Click Microphone; you can switch between your internal microphone, headset, and other installed microphones.

If you're having problems with choppy or distorted audio (and all of the above audio settings are correct), try the following:

  1. Quit Skype.
  2. Click the Windows Start button, then type Run.
  3. Type %appdata%\Skype in the Run window and click OK.
  4. In the Skype folder, locate "shared.xml" and delete it.
  5. Re-start Skype and make a test call to see if the changes you’ve made have fixed your audio problems

Read more about how to improve your audio quality.

Having sound issues? Check these handy guides:

To get more help, you can also visit  the Skype community.

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