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I am having trouble connecting to a public WiFi hotspot with Skype WiFi. How can I fix this?
Skype WiFi is a convenient way to get online at public WiFi hotspots without worrying about how you’d pay for it.
Learn more about Skype WiFi.
But if, for some reason, you can’t get connected, the advice in the table below can help you to troubleshoot your internet connection with Skype WiFi:
|I can't find a compatible hotspot|| |
Make sure that your WiFi is turned on and you’re connected to a WiFi network. Then, sign in to Skype.
Skype WiFi will automatically alert you if it’s available, or you can check for available hotspots from the Skype menu: just click Tools > Skype WiFi...
If you select a network that’s not compatible with Skype WiFi, you’ll get a pop-up message telling you so, and you can select another one.
|Poor wireless signal|| |
Check your wireless signal strength, as this may be affecting the quality of your connection. To do this, right-click on the wireless icon in your system tray and select View Available Wireless Networks.
You may then be able to select a network that has a stronger signal, or choose a network that may be compatible with Skype WiFi.
|Skype is not recognizing compatible hotspots or operators|| |
Disable and re-enable Skype WiFi, so that Skype recognizes the most up to date compatible hotspots or operators:
If the hotspot or operator was recently added to the Skype WiFi community, you should be able to connect.
|I get “invalid port” error|| |
Make sure that all the required ports are open.
|How can I disable Skype WiFi?|| |
|I still can't connect with Skype WiFi|| |
If nothing else seems to work, try restarting your computer.
Rebooting your computer will correct connection problems most of the time.
Get help from the Skype Community.