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What do I do about inactive Skype Credit?

If you thought you had some Skype Credit, but aren’t able to use it anymore, it may be because it's become inactive. Skype Credit becomes inactive if you don't use it for a certain period, but don’t worry – it's really easy to re-activate it.

To re-activate your Skype Credit:

  1. Sign in to your account.
  2. Click Reactivate Credit.

It might take up to 15 minutes to reactivate. We'll send you an email when it's done.

If you’re in Japan, things work a little differently. Please refer to our Terms of Use for more information.

To keep your Skype Credit active in future, make sure you place a call (outside of your subscription, if you have one) or send a text every 180 days. We send two reminder emails, 7 days and 2 days before your Skype Credit becomes inactive.

Need help with making a call from Skype? Check out this handy guide.

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