Did you know?
Only one participant needs a Skype Premium account for group video calls.
A subscription is a great, low-cost way of keeping in touch with friends when they’re not on Skype. The following frequently asked questions will help you get started with Skype subscriptions.
If you've already bought a subscription and you’re having problems with it, these questions and answers should help.
If you can’t reach your friends, family or colleagues with free Skype-to-Skype calls, you can call them on their mobile or landline, using Skype Credit or a subscription.
A subscription is by definition a recurring payment made in advance for a product or service. A Skype subscription lets you call one country, a region (for example, Europe) or a selection of countries worldwide. You can also upgrade to Skype Premium that includes group video calls.
You can choose to buy most subscriptions for 1, 3 or 12 months, except for Skype Premium, which you can purchase for 1 month at a time.
After you’ve purchased a subscription, you can cancel it at any time without being charged. Be sure to cancel at least 3 days before your renewal date to avoid being charged for the next billing cycle.
While Skype Credit allows you to pay as you go, a subscription is a pre-paid plan that lets you make minute-limited or unlimited* calls to selected countries, so it’s perfect if you want to make a lot of calls. When choosing a subscription, keep in mind that it works according to the country you’re calling to, not from, which means you can use it in any country – perfect for when you’re travelling.
Learn more about the difference between a subscription and Skype Credit.
Learn more about the difference between a subscription and a Skype Number.
Skype’s subscriptions are divided into two main categories:
*A fair usage policy applies.
|Unlimited subscription1||Limited subscription2||Skype Premium||Skype Credit|
|Group video calling||No||No||Yes||No|
|Calling minutes||Fair usage policy||60/120/400/800||Fair usage policy||No limit|
|Skype To Go||Yes||Yes||No||Yes|
|Shared cost numbers||No||No||No||Yes|
1 Unlimited subscriptions are subject to a fair usage policy.
2 Limited subscriptions include 60, 120, 400 or 800 minutes.
3 Unlimited Europe/Unlimited World includes calls to landlines in all the countries these subscriptions cover. Unlimited Europe covers 24 European countries. Unlimited World covers 65 countries worldwide.
4 Unlimited calls to one country – includes calls to landlines in a country of your choice as part of Skype Premium.
5 Limited - not all subscriptions cover calls to mobiles and landlines. You can check which subscriptions include mobiles and/or landlines from the subscription page.
Visit the Premium page to see in which countries you can call mobiles and/or landlines.
6 Discount – with an active subscription, you can get a discount on a Skype Number. The discount for a 3 month Skype Number subscription is 33%, and for a 12 month Skype Number it’s 50%.
A one-month subscription is valid for one calendar month, which means if you purchase a monthly subscription on the 15th of the month, it will be valid until the 14th of the next month and your minutes will be reset the day after (at the same time minutes were activated the month before).
By default, subscriptions are renewed automatically, but you can cancel your recurring payments at any time.
The recurring payment is taken three days in advance of your subscription expiring, to ensure prompt delivery of your subscription. You don’t lose these three days though: your subscription is still valid for the full period that you sign up for (1, 3 or 12 months).
If you have a fixed-minute subscription (60, 120, 400 or 800 minutes), your minutes are reset each month. If you have unused minutes, they are not carried over to next month.
If you use up your minutes allowance before the end of your subscription period, you will be charged Skype’s standard rates until your minutes are reset the following month. The newly purchased minutes will become active only when the billing period for the first one ends.
If you urgently need more minutes, we recommend you to buy the same package but with different amount of minutes or consider buying an unlimited subscription.
Learn more about multiple subscriptions.
Just go to our subscriptions page, select the subscription that you want, and follow the on-screen instructions.
You can pay using Skype Credit, credit card, PayPal, bank transfer and other local payment methods.
Recurring payments are charged to your payment method (for example, credit card or PayPal) three days before the delivery of the next month’s subscription. If you have a limited subscription and you’ve already used all your calling minutes, you need to wait until your subscription resets (three days after billing) to be able to call again.
Get more help with subscription payments, payment limits, and changing your payment method or credit card details.
After you’ve ordered your subscription, you will receive an email confirmation with the details of your purchase.
The subscription appears in your account as a delivered order. To check your order history, sign in to your account and in the Account details section, click Billing information > Purchase history.
On the left side of your account page, you can also see the list of your active subscriptions.
No, you can’t switch subscriptions or change your subscription to Skype Credit. However, you can cancel your recurring payments at any time and buy as many new subscriptions as you like. Be sure to cancel at least 3 days before your renewal date to avoid being charged for the next billing cycle.
If you cancel your subscription, it will run to the end of the subscription period. For example, if you have a 3 month subscription and you cancel it, it will continue to run until the end of the 3 months.