A subscription is a great, low-cost way of keeping in touch with friends when they’re not on Skype. The following frequently asked questions will help you get started with Skype subscriptions.
If you've already bought a subscription and you’re having problems with it, these questions and answers should help.
If you can’t reach your friends, family or colleagues on Skype, you can call them on their mobile or landline using Skype Credit or a subscription. Skype Credit allows you to pay as you go. A subscription lets you call a country, a region (for example, Europe), or a selection of countries worldwide.
After you’ve purchased a subscription, you can cancel it at any time with no cancellation fee. Be sure to cancel at least 3 days before your renewal date to avoid being charged for the next billing cycle.
Learn more about the difference between a subscription and Skype Credit.
You choose a subscription for 1, 3, or 12 months. A one-month subscription is valid for one calendar month, which means if you buy it on the 15th of the month, it will be valid until the 14th of the next month.
By default, subscriptions are renewed automatically, but you can cancel your recurring payments at any time.
The recurring payment is taken three days before the subscription expires, to ensure prompt delivery of your subscription. You don’t lose these three days though: the subscription is still valid for the full period that you signed up for (1, 3 or 12 months).
If you have a fixed-minute subscription, your minutes are reset each month. Unused minutes are not carried over to next month.
If you use up your minutes allowance before the end of your subscription period, we’ll charge your calls at Skype’s standard rates until your minutes are reset the following month.
If you urgently need more minutes, we recommend you buy the same package but with a different number of minutes, or consider buying an unlimited subscription.
Learn more about having multiple subscriptions.
A subscription is a pre-paid plan that lets you make minute-limited or unlimited* calls to selected countries, so it’s perfect if you want to make a lot of calls. It works according to the country you’re calling to, not from, which means you can use it in any country – perfect for when you’re travelling.
Find out about the difference between a subscription and a Skype Number.
To help you choose the most suitable subscription, we’ve created a comparison table of different subscription categories and Skype Credit.
|Unlimited subscription1||Limited subscription2||Skype Credit|
|Calling minutes||Fair usage policy||60/120/400/800||No limit|
|Skype To Go||Yes||Yes||Yes|
|Shared cost numbers||No||No||Yes|
1 Unlimited subscriptions are subject to a fair usage policy.
2 Limited subscriptions include 60, 120, 400 or 800 minutes.
3 Unlimited Europe/Unlimited World includes calls to landlines in all the countries these subscriptions cover. Unlimited Europe covers 24 European countries. Unlimited World covers 65 countries worldwide.
5 Limited - not all subscriptions cover calls to mobiles and landlines. You can check which subscriptions include mobiles and/or landlines from the subscription page.
6 Discount – with an active subscription, you can get a discount on a Skype Number. The discount for a 12 month Skype Number is 50%. (Discount does not apply to the Office365 subscription).
Just go to our subscriptions page, select the subscription that you want, and follow the on-screen instructions.
You can pay using Skype Credit, credit card, PayPal, bank transfer and other local payment methods.
Recurring payments are charged to your payment method three days before the delivery of the next month’s subscription. If you have a limited subscription and you’ve already used all your calling minutes, you need to wait until your subscription resets (three days after billing) to be able to call again.
Get more help with subscription payments, payment limits, and changing your payment method or credit card details.
There are a range of different subscription options, and they all have different costs associated with them. The easiest way to determine what a subscription will cost you is to go to our Rates page, find the country you want to call most, and view the different options.
After you’ve bought your subscription, we’ll send you an email confirmation with the details of your purchase.
The subscription appears in your account as a delivered order. To check your order history, sign in to your account and in the Account details section at the bottom of the page, click Purchase history.
Your active subscriptions are also displayed on the left side of your account page.
You can’t switch subscriptions or change your subscription to Skype Credit. However, you can cancel your recurring payments at any time and buy as many new subscriptions as you like.
You can change your billing cycle – for example, from a 3-month to a 12-month subscription. To change the billing cycle:
If your subscription is a legacy subscription, i.e. it is no longer available, you won’t be able to reactivate it.
Yes. When you cancel your subscription, it will continue to run until it expires, but it will not be renewed on the renewal date. Make sure that you cancel your recurring payments at least 3 days before your renewal date to avoid being charged for the next billing cycle.
Find out how to cancel your subscription.