How do I make and receive calls using Skype on my Verizon Windows phone?

The following questions and answers will help you with calling your friends, family and colleagues using Skype on your Verizon Windows phone.

How do I make a Skype-to-Skype call?

Skype-to-Skype calling is free on your Verizon Windows Phone, just like it is on your computer. To make a Skype-to-Skype call:

  1. Sign in to Skype.
  2. Select the Contacts tab.
  3. Long tap a contact to view their contacts card.
  4. Select Call. If you are given more than one calling option, select Skype.

Remember, a contact must be online to receive calls on Skype. Contacts that are online will have the following icons by their name:

Video calling is not currently available on the Verizon network. We hope to change this in the future, so check back for updates.

How do I call mobiles and landlines?

To call mobiles and landlines from Skype, you will first need to purchase a little Skype Credit or a subscription. There are three ways to call mobile and landline numbers from Skype.

You will only be able to call mobile and landline numbers abroad, not domestic US numbers. Find out more.

To call a mobile or landline number that is saved to your contact list:

  1. Sign in to Skype.
  2. Select the Contacts tab.
  3. Long tap a contact to view their contact card.
  4. Select Call. If this is a mobile or landline number that is attached to a Skype profile, select one of the following, depending on which you would like to call:
  • Home
  • Office
  • Cell phone

To call a number using the dial pad:

  1. Sign in to Skype.
  2. Select the Call phones tab.
  3. Tap  and select a country from the list.
  4. Enter the number, including the area code.
  5. Press Call.

To call a number from your Windows Phone phonebook:

  1. Sign in to Skype
  2. Select the Call phones tab
  3. Tap  or  and select a number from your phonebook.

How much does it cost to call mobiles and landlines abroad?

All calls to mobiles and landlines abroad from Skype mobile are charged at regular Skype rates, just like when you call from a computer.

Remember, you will need a little Skype Credit or a subscription to call mobiles and landlines abroad.

Why can’t I call domestic numbers?

You can dial US domestic numbers from Skype mobile, but these will automatically be carried as a normal Verizon Wireless calls, using your plan minutes. This way you can continue to benefit from your existing Verizon Wireless calling plan. The application will alert you when this is happening, but if you often call US numbers from within the application, you can choose not to see the message every time by checking the box ‘Do not show this message again’.

Can I make a group call?

You can participate in group calls using Skype on your Verizon Windows Phone, but you can’t host them. To join a group call, when you receive a call, simply tap the green button to answer it.

Can I use caller ID with Skype mobile?

Unfortunately, Skype mobile does not support caller ID. When you call phones abroad using Skype on your Verizon phone, your mobile number or Skype Number is not presented as caller ID, even if you have set up caller ID on your Skype account. Instead, “Skype Call” or “Unknown number” is displayed when you make calls to mobiles and landlines from Skype.

What happens if I’m on a Skype call and receive a call to my mobile number?

Any calls made to your mobile number while you are on a Skype call will be forwarded, sent to your Verizon voicemail, or sent to call waiting, depending on what options you have set on your phone. If you have none of these set up, the caller will hear a busy tone.

Can I receive calls to my Skype Number?

No. Answering calls to your Skype Number is not a feature supported by Skype mobile on your Verizon Windows Phone.

What is causing my calls to drop?

You should be able to make calls to mobile and landline numbers abroad as long as you have enough Skype Credit or an appropriate calling subscription. To view your Skype Credit balance and subscription details, sign in to your account on a computer or on your mobile browser and select the Call phones tab. If you need to buy more Skype Credit, simply click Buy more credit and follow the instructions on the screen.

Did this answer your question?

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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