Did you know?
Only one participant needs a Skype Premium account for group video calls.
The following questions and answers will help you with calling your friends, family and colleagues using Skype on your Verizon Windows phone.
Skype-to-Skype calling is free on your Verizon Windows Phone, just like it is on your computer. To make a Skype-to-Skype call:
Remember, a contact must be online to receive calls on Skype. Contacts that are online will have the following icons by their name:
Video calling is not currently available on the Verizon network. We hope to change this in the future, so check back for updates.
You will only be able to call mobile and landline numbers abroad, not domestic US numbers. Find out more.
To call a mobile or landline number that is saved to your contact list:
To call a number using the dial pad:
To call a number from your Windows Phone phonebook:
All calls to mobiles and landlines abroad from Skype mobile are charged at regular Skype rates, just like when you call from a computer.
You can dial US domestic numbers from Skype mobile, but these will automatically be carried as a normal Verizon Wireless calls, using your plan minutes. This way you can continue to benefit from your existing Verizon Wireless calling plan. The application will alert you when this is happening, but if you often call US numbers from within the application, you can choose not to see the message every time by checking the box ‘Do not show this message again’.
You can participate in group calls using Skype on your Verizon Windows Phone, but you can’t host them. To join a group call, when you receive a call, simply tap the green button to answer it.
Unfortunately, Skype mobile does not support caller ID. When you call phones abroad using Skype on your Verizon phone, your mobile number or Skype Number is not presented as caller ID, even if you have set up caller ID on your Skype account. Instead, “Skype Call” or “Unknown number” is displayed when you make calls to mobiles and landlines from Skype.
Any calls made to your mobile number while you are on a Skype call will be forwarded, sent to your Verizon voicemail, or sent to call waiting, depending on what options you have set on your phone. If you have none of these set up, the caller will hear a busy tone.
No. Answering calls to your Skype Number is not a feature supported by Skype mobile on your Verizon Windows Phone.
You should be able to make calls to mobile and landline numbers abroad as long as you have enough Skype Credit or an appropriate calling subscription. To view your Skype Credit balance and subscription details, sign in to your account on a computer or on your mobile browser and select the Call phones tab. If you need to buy more Skype Credit, simply click Buy more credit and follow the instructions on the screen.