Help Windows Desktop

Setting up and listening to Voice Messaging (Windows desktop)

Let Voice Messaging pick up your Skype calls when you can’t, and listen to your messages next time you’re signed in to Skype. All for free.

You can activate Voice Messaging manually from your account, for free. After you’ve activated it, you’ll need to set up your Voice Messaging preferences. If you buy an unlimited subscription or a Skype Number, Voice Messaging is activated automatically so you just need to set up your preferences.

To activate Voice Messaging:


Sign in to your account.


In the Manage features section, click Voice messages.



Click Set up voice messages.


Make sure voice messages are set to Enabled.

When you’ve activated Voice Messaging, you can change the settings to suit your preferences:


Sign in to Skype and, in the menu bar, click Tools > Options….


From the left, click Calls > Voice messages.  



Make sure Receive unanswered calls as a voice message is checked. This means Voice Messaging is turned on and the default voicemail greeting is set.


To record your own voicemail greeting, click the Record button and speak into your computer’s microphone.


When you’ve finished recording your message, click the Stop button.



To listen to your greeting, click the Playback button.



If you want to revert back to the default greeting, click the Reset button.


On the same screen, you can also choose when you want to send a call to your voice messages.

  • After a certain length of time (in seconds).
  • When you reject a call.
  • When you’re in another call.

Set the number of seconds after which voice message recording will start.


When you’re happy with your Voice Messaging settings, click Save.

There are a couple of ways you can access your voice messages. If someone has recently left you a message, you will see a notification badge in your system tray and on your Recent tab.


Go to the Recent tab and click the contact's name.


In the conversation window, click the Play button next to the message.  


You can also use the menu to access your voice messages.


Go to View > Voice messages. All of your voice messages are displayed. Messages that you haven’t listened to yet have an orange dot next to them.

Orange dot next to your contacts, displayed under Contacts


In the list, click the voice message you wish to play. It is displayed in the conversation window on the right.


Click the Play button next to the voice message to play it.

If you can’t hear the message, try turning up the speaker volume on your computer.

After you have listened to a voice message, it is stored locally on your computer (as a .DAT file in C:/Documents and Settings/username/Application Data/[SkypeName]/voicemail). This means that you won’t be able to listen to it again if you sign in to Skype on a different computer.

After you’ve listened to a voice message, just click the trash can icon to delete it.

The trash can icon delete

To turn your Voice Messaging off:

  1. Sign in to Skype and, in the menu bar, click Tools > Options > Calls > Voice messages.
  2. Then un-check Receive unanswered calls as a voice message.
Receive unanswered calls as a voice message

Having problems with Voice Messaging? These tips can help.

Learn more about using Voice Messaging on Skype.

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