How do I manage Skype Credit for members of my Skype Manager™?

This FAQ contains instructions on how to allocate Skype Credit to your members, recharge members’ Skype Credit and take back Skype Credit from members.

Allocating Skype Credit to your members

To allocate Skype Credit to one or more members:

  1. Sign in to Skype Manager.
  2. Click Features in the toolbar to display the Credit allocations page.
  3. Check the box next to each member to whom you wish to allocate Skype Credit. When you select a member, the options for allocating Skype Credit are automatically displayed.

    You can select all of the members of your Skype Manager at the same time by checking Select all.
     
  4. Enter the amount of Skype Credit that you want to allocate in the field displayed and click Add credit. The Skype Credit will be immediately deducted from your Skype Manager’s balance and added to the account of the members selected.

    It will take a short while until the new balance will be visible in your Skype Manager. You may need to reload the page to see the new balance.

Recharging members’ Skype Credit

To enable Auto-recharge for one or more members:

  1. Sign in to Skype Manager.
  2. Click Features in the toolbar to display the Credit allocations page.
  3. Check the box next to each member for whom you want to enable Auto-recharge.
  4. Click Activate / change to display the options for Auto-recharge.

  5. In the Recharge member’s account with field, enter the amount of credit to recharge the selected members.
  6. In the when balance falls below field, enter the level at which the selected member's account will be recharged when it falls below this level.
  7. In the Monthly recharge limit field, enter the maximum amount of Skype Credit by which the selected member's account can be recharged in any month. When this limit is reached, Auto-recharge will be suspended until the first day of the next month.
  8. Click Confirm.

Taking back members’ Skype Credit

To take back all the Skype Credit currently allocated to one or more members with business accounts:

  1. Sign in to Skype Manager.
  2. Click Features in the toolbar to display the Credit allocations page.
  3. Check the box next to each member whose Skype Credit allocation you wish to take back.
  4. Click Take back credit.
  5. Confirm that you wish to take back the Skype Credit by clicking Take back credit. The Skype Credit is refunded to your Skype Manager balance.

For more information on Skype Manager, there is a Quick Start Guide, a User Guide and several tutorial movies available on the Guides page of the Skype Support site.

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