Skype Help

    What is Skype Connect™ and how does it work?

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    Note: Skype Connect service will be discontinued, effective November 10, 2021. It will no longer be possible to make or receive calls through Skype Connect services associated with your SIP-enabled PBX. Your SIP-related active purchases will be refunded. We apologize for any inconvenience this may have caused. If you have any questions, please contact Skype's customer support team.

    Skype Connect provides connectivity between your business and the Skype community. By adding Skype Connect to your existing SIP-enabled PBX, your business can save on communication costs with little or no additional upgrades required.

    With Skype Connect, your business can make great value Skype calls and receive calls from your customers using your desk phones. Customers can also contact your business for free by using Skype business accounts associated with your SIP-enabled PBX, and by dialing any Skype Numbers you may have purchased.

    Skype Connect can be managed with Skype Manager™ (previously known as Skype for SIP).

    Before getting Skype Connect, make sure you meet the requirements.

    To get Skype Connect, first you need to set up your Skype Manager:

    1. Create your Skype Manager account.
    2. Follow the instructions to register for Skype Manager. You can either use your existing personal account or create a new one specifically for your Skype Manager.

    The account you use to register will be used to administer products and Skype Credit throughout your business. We therefore recommend that you create a new Skype account using your business name.

    Once you’re signed in to Skype Manager, click Features in the toolbar, then click Skype Connect in the Features menu on the left.

    You’re now ready to use Skype Connect and can:

    • Create SIP Profiles
      A SIP Profile is a SIP user account that contains all of the configuration data for your Skype Connect service. You can set up multiple SIP Profiles according to business need and budget.

      Learn more about creating SIP Profiles.
    • Buy Channel Subscriptions
      Channel Subscriptions are the subscriptions for simultaneous calling channels you would like to use with your SIP Profile and are charged on a monthly basis. 

      Learn more about buying Channel Subscriptions.
    • Allocate Skype Credit to SIP Profiles
      If you want to make calls, you can manage your outbound call expenditure by allocating Skype Credit to your SIP Profiles and setting up the Auto-recharge option to make sure that your Skype Credit balance is always sufficient to make the calls.

      Learn more about allocating Skype Credit.
    • Set up inbound calling using Skype accounts
      You can also add Skype Numbers to your SIP Profiles to receive calls from mobiles and landlines. You can then implement Skype buttons on websites and emails so customers with Skype can call you.

      Learn more about associating Skype accounts with SIP Profiles.
    • Set up inbound calling using Skype Numbers
      You can also add Skype Numbers to your SIP Profiles to receive calls from mobiles and landlines. You can then set up Caller ID to ensure people know when you’re calling them.

      Learn more about associating Skype Numbers with SIP Profiles.

    To get help, you can also visit the Skype Community.