By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Help Windows Desktop

I use Skype Connect™ and cannot receive inbound calls. What should I do?

If you use Skype Connect and calls to one or more Skype Numbers assigned to a SIP Profile are not working, it may be that the Skype Numbers are expiring without being renewed by the administrator. Skype Numbers are created with an expiry date and cannot be automatically extended.

To check whether the Skype Numbers affected are expiring:

  1. Sign in to Skype Manager™.
  2. Click Features in the toolbar.
  3. In the Features menu on the left, click Skype Connect.
  4. Scroll to the SIP Profile to which the Skype Number that you want to check is assigned and click View profile. A message will be displayed next to any Skype Numbers assigned to the SIP Profile that have expired or that are near expiry.

As Skype Numbers cannot be automatically extended, you must remember to actively renew them within Skype Manager.

Need more help with Skype Connect? Check out the Skype Connect troubleshooting section.

Was this article helpful?

Yes No

Why has this not helped?

It did not solve my problem
The answer was confusing/too much to read
The answer was not relevant
Other

Please let us know why we couldn't help you today

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Thank you for your feedback

Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community

Ask the Community

See what people are saying about "Skype Connect" in the Skype Community.

Join the conversation

Still need help? Our support team is waiting to help you. Ask them now