I use Skype Connect™ and cannot receive inbound calls. What should I do?

If you use Skype Connect and calls to one or more Skype Numbers assigned to a SIP Profile are not working, it may be that the Skype Numbers are expiring without being renewed by the administrator. Skype Numbers are created with an expiry date and cannot be automatically extended.

To check whether the Skype Numbers affected are expiring:

  1. Sign in to Skype Manager™.
  2. Click Features in the toolbar.
  3. In the Features menu on the left, click Skype Connect.
  4. Scroll to the SIP Profile to which the Skype Number that you want to check is assigned and click View profile. A message will be displayed next to any Skype Numbers assigned to the SIP Profile that have expired or that are near expiry.

As Skype Numbers cannot be automatically extended, you must remember to actively renew them within Skype Manager.

Need more help with Skype Connect? Check out the Skype Connect troubleshooting section.

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