I use Skype Connect™ and cannot call mobile or landline numbers. What should I do?

If you use Skype Connect and cannot call mobile or landline numbers, check the following possible causes:

Check Description
Have you sufficient Skype Credit allocated to the SIP Profile? You’ll be unable to make any outbound calls if you have no Skype Credit allocated to the SIP Profile. Sign into Skype Manager™ and recharge the SIP Profile with more Skype Credit. We recommend using auto-recharge for your SIP Profiles to avoid a recurrence of this issue.
Have you sufficient Skype Credit allocated to Skype Manager? You’ll be unable to make any outbound calls if you haven’t paid the monthly recurring fee for the SIP Profile’s Channel Subscription. Channel subscriptions for a SIP Profile are paid from Skype Manager, not from the Skype Credit allocated to the SIP Profile. Add more Skype Credit to Skype Manager. We recommend using auto-recharge for your SIP Profiles to avoid a recurrence of this issue.
Is the connection your SIP-enabled PBX uses to connect to the internet ‘live’? If your PBX loses its connection to the internet, it won't be able to connect to Skype, resulting in the complete loss of calling. See if you can browse to an internet page using the same internet connection. If your internet connection is unavailable, contact your ISP.
Have your SIP credentials changed? If your internet connection is working, you may have lost calling ability if your PBX is unable to connect to Skype. Ensure the login credentials are correct. Sign into Skype Manager and check the SIP Profile’s credentials against those in the SIP-enabled PBX.
Has the SIP Profile been deleted? Sign in to Skype Manager and check whether the SIP Profile has been deleted. If it has, create a replacement SIP Profile.
Has your corporate network changed? Check whether anything on your corporate network has changed, such as the replacement of one of your routers or the addition of a NAT, router, firewall or other device to your communications system. If so, ensure the new device is configured correctly, ensuring that access to Skype Connect is available (UDP ports 5060, 8000-800xx where “xx” is number of channels you have, multiplied by two).
Is your PBX configured to auto-retry? Check whether the registration has timed out on your PBX and if the PBX is not configured to auto-retry. For more information on how to do this, refer to your PBX manufacturer’s support documentation or contact them for more help.
Is there an outage or planned maintenance on Skype Connect? Check the status of Skype Connect at any time by visiting the Heartbeat page at heartbeat.skype.com.

For more information on Skype Connect, there is a Quick Start Guide, a User Guide and several other Skype Connect guides available on the Guides page of the Skype Support site.

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