How do I associate business accounts with a SIP Profile for inbound calling?

This FAQ contains instructions on how to associate a business account with a SIP Profile and how to remove a business account from a SIP Profile.

Associating a business account with a SIP Profile lets you direct calls to that business account to the SIP Profile and therefore to its associated PBX. You can then place Skype buttons using the Skype Name of that business account on your website and in your application, so that customers with Skype can call you using Skype for free. If the business account has any Skype Numbers assigned to it, calls to those Skype Numbers will also be received in your PBX.

While a business account is associated with a SIP Profile, it cannot be used to sign in to Skype and a business account can only be associated with one SIP Profile.

Associating a business account with a SIP Profile

To associate a business account with a SIP Profile:

  1. Sign in to Skype Manager™.
  2. Click Features in the toolbar.
  3. In the Features menu on the left, click Skype Connect™.
  4. Scroll to the SIP Profile for which you want to set up inbound calling and click View profile.
  5. Click Add a number or business account.
  6. Select the Add business account tab.

    The Add business account tab in Skype Manager with a Confirm button.

  7. To add an existing business account, enter its name in the Add an existing business account field. As you enter the name of the account required, Skype Manager will automatically find and list those accounts that match the name that you're entering.

    The Add an existing business account fill-in box in the Add business account tab.

    To add a new business account, click Create a new account.

    Learn more about adding members to your Skype Manager.

  8. Calls to business accounts can be forwarded to an extension number. If required, enter the extension number to which you want calls forwarded in the Extension number field.
  9. Click Confirm.

Removing a business account from a SIP Profile

To remove a business account associated with a SIP Profile:

  1. Display the SIP Profile which is using the business account that you want to remove.
  2. Click the name of the business account that you want to remove.

    The name of the business account to be removed.

  3. Click Remove account.

For more information on Skype Connect, there is a Quick Start Guide, a User Guide and several other Skype Connect guides available on the Guides page of the Skype Support site. 

Did this answer your question?

Thank you for your feedback

Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

Share this article