By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Help Windows Desktop

How do I manage SIP Profiles?

This FAQ contains instructions on how to create a SIP Profile, rename a SIP Profile and delete a SIP Profile.

A SIP Profile is a SIP user account that contains all of the configuration and user data for your Skype Connect™ service.

You can create multiple SIP Profiles if your PBX can accept more than one, or if your company owns multiple SIP-enabled PBXs. You may want to set up multiple SIP Profiles that are specific to the needs of your business by creating separate ones for each department that needs one. You can then manage the elements of each SIP Profile according to the department’s business needs and budget.

Note that the maximum number of simultaneous channels you can use is restricted to 300 per SIP Profile.

Creating a SIP Profile

To create a new SIP Profile is easy, just follow the steps below:

  1. Sign in to Skype Manager™.
  2. Click Features in the toolbar.
  3. In the menu on the left, click Skype Connect.
  4. Click Set up a SIP Profile.
  5. Enter a name for the new profile into the Choose a profile name field.

    The Create a SIP Profile window with the field to enter the profile name displayed.

  6. Click Next.
  7. Enter the maximum number of calling channels that you think you will need.

    The box to enter the number of channels with the monthly cost displayed in the Create a SIP Profile window.

    Each channel will allow either one incoming or one outgoing call. Skype Connect supports up to 300 simultaneous calling channels per SIP Profile, enabling up to 300 concurrent conversations.

    Quantities over 100 will be rounded up or down to the nearest 10 and are nontransferable between profiles, but you can create as many profiles as you like.

    If you're not sure of how many channels you think that you may need, click How many channels do I need? to display guidelines on the suggested number of channels, based on number of employees.

    A channel subscription is for 30 days from the day it is bought and, unless cancelled or changed, is subsequently renewed automatically every 30 days. Skype Credit for channel subscriptions is taken from your Skype Manager balance, not from any Skype Credit allocated to the SIP Profile.

  8. If you call the US a lot, you could save on your calling with US minute bundles. Each bundle includes a monthly allowance of 5,000 minutes to call mobiles and landlines in the US. Click Add US minute bundles and enter the number of bundles you think you will need. The total cost of the bundles per month will automatically be displayed. 

    Important: The number of US minute bundles you enter cannot exceed the number of channels you have entered.

    If the bundle’s minutes run out before the next renewal date, calls to the US will be charged from your Skype Manager's available Skype Credit balance at Skype Connect's standard call rates.

  9. Click Buy now. The profile's registration details are displayed.

    The profile’s registration details displayed

The password will be sent to your registered email address.

If you’re using SIP registrations, make a note of the SIP Profile’s credentials displayed, although you can retrieve them at any time.

If you have a SIP-enabled PBX that doesn't support SIP registrations, select the IP Authentication tab, enter your public IP address and UDP port in the fields displayed and click Continue. The details needed to configure your PBX (Skype Connect and IP addresses) are displayed.

Select Set up incoming calls and Allocate Skype Credit at the bottom of the screen and follow the instructions to set up your preferred settings for incoming calls and to assign Skype Credit.

Renaming a SIP Profile

To rename a SIP Profile:

  1. Sign in to Skype Manager™.
  2. Click Features > Skype Connect and select View profile next to the SIP Profile that you want to rename.
  3. Click anywhere within the Profile name row.
  4. Click in the name field and enter the new name.
  5. Click Save.

Deleting a SIP Profile

Before deleting a SIP Profile, note that deleting a SIP Profile causes:

  • Any remaining Skype Credit allocated to that SIP Profile to be returned to the Skype Manager balance.
  • Skype Numbers to be returned to Skype Manager for reallocation.
  • Call history to be lost. If you need a record of the call history, you can take one using the reporting options before deleting the SIP Profile.

To delete a SIP Profile:

  1. Sign in to Skype Manager™.
  2. Click Features > Skype Connect and select View profile next to the SIP Profile that you want to delete.
  3. Click Delete this profile.
  4. Click Delete to confirm.

For more information on Skype Connect, you can refer to our PDF User Guides:

To get help, you can also visit the Skype Community.


Was this article helpful?

Yes No

Why has this not helped?

It did not solve my problem
The answer was confusing/too much to read
The answer was not relevant

Please let us know why we couldn't help you today

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Thank you for your feedback

Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community

Ask the Community

See what people are saying about "Skype Connect" in the Skype Community.

Join the conversation

Still need help? Our support team is waiting to help you. Ask them now