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First, try a simple uninstall and reinstall of Skype to see if that fixes the problems you’re having. Before you uninstall, however, it's a good idea to back up your Skype history file so you can restore it later. Learn how.
To uninstall and reinstall Skype:
If a simple uninstall and reinstall doesn't solve the problem you're having, you can completely uninstall and then reinstall Skype for Windows desktop by following the steps below. Note that by completely uninstalling, you might lose your account settings and chat history.
The following steps work for Windows XP, Windows Vista, Windows 7, and Windows 8 and above.
Reinstalling Skype can cause your firewall settings to become out of date. This can affect the quality of your audio calls. To avoid this, you can update your firewall settings.
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