If you're having technical problems with Skype, sometimes uninstalling and reinstalling Skype can help. (If you're just looking to close your account, go straight to how do I close my Skype account.) First, try a simple uninstall and reinstall of Skype to see if that fixes the problems you’re having. If that doesn't solve the issue, you can completely uninstall and reinstall Skype. Before you uninstall, it’s a good idea to back up your chat history and personal files so you can restore them later. To back up your history:
If you're still having problems, try completely uninstalling and reinstalling Skype.
The following steps work for Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10.
Reinstalling Skype can cause your firewall settings to become out of date, which can affect the quality of your audio calls. To avoid this, you might need to update your firewall settings.
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