Help Windows Desktop

How do I uninstall and reinstall Skype for Windows desktop?

If you're having technical problems with Skype, sometimes uninstalling and reinstalling Skype can help. (If you're just looking to close your account, go straight to how do I close my Skype account.)

First, try a simple uninstall and reinstall of Skype to see if that fixes the problems you’re having. If that doesn't solve the issue, you can completely uninstall and reinstall Skype.

Before you uninstall, it’s a good idea to back up your chat history and personal files so you can restore them later.

To back up your history: 

  1. Press the Windows  and R keys on your keyboard at the same time.
  2. Type %appdata%\skype in the Run dialog and click OK.

  3. Copy the My Skype Received Files folder and the folder with your Skype Name (if you’re signing in with a Microsoft account, the folder may start with live#3) to another location, such as your desktop.
  1. Quit Skype. If you can see the Skype icon in the task bar, right-click it and select Quit. If you can’t see it, right-click the task bar (or press Ctrl+Alt+Delete) and click Task Manager, then select Skype and click End Task.
  2. Press the Windows  and R keys on your keyboard at the same time.
  3. Type appwiz.cpl in the Run dialog and click OK.

  4. Find Skype in the list, right-click it and select Remove or Uninstall. (If you can’t find Skype in your installed programs, follow the directions here).
  5. Download and install the latest version of Skype.

If you're still having problems, try completely uninstalling and reinstalling Skype.

The following steps work for Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10.

  1. Quit Skype. If you can see the Skype icon in the task bar, right-click it and select Quit. If you can’t see it, right click the task bar (or press Ctrl+Alt+Delete) and click Task Manager, then select Skype and click End Task.
  2. Press the Windows and R keys on your keyboard at the same time, then type appwiz.cpl in the Run dialog and click OK.

  3. Find Skype in the list, right-click it and select Remove or Uninstall. (If you can't find Skype in your installed programs, follow the directions here.)
  4. Press the Windows and R keys on your keyboard at the same time, then type %appdata% in the Run dialog and click OK.
  5. Right-click the Skype folder and select Delete.
  6. To make sure the Skype program folder has been deleted, go to C:\Program Files (in Windows 8 and above, go to C:\Program Files (x86)) and delete the Skype folder and the SkypePM folder if they are there.
  7. Delete any Skype entries from the Registry – but beware: serious problems might occur if you modify the Registry incorrectly, so make sure you follow these steps carefully. To be safe, it's a good idea to back up your Registry before making any changes. 
    • Press the Windows and R keys at the same time, then type regedit in the Run dialog and click OK. The Registry Editor is displayed.
    • Click EditFind.
    • Type Skype into the Find box and click Find Next.

    • Use right-click to delete all the search results (there can be up to 50).
  8. Download and install the latest version of Skype.
  9. Restore your personal information if you saved it:
    • Quit Skype.
    • Press the Windows and R keys on your keyboard at the same time, type %appdata%\skype in the Run dialog and click OK.
    • Copy the two folders you previously saved and paste them into this folder.

Reinstalling Skype can cause your firewall settings to become out of date, which can affect the quality of your audio calls. To avoid this, you might need to update your firewall settings.

 

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