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    What is live chat support?

    Live chat allows you to use instant messaging to contact our Customer Services team via our website.

    If you are a Skype customer, you can contact live chat support as follows:

    1. Sign in with your Skype Name and password.
    2. Select the topic you need help with and the problem you’re having. Some information that might help with your problem is displayed.
    3. If the information doesn’t help, click Next.
    4. Select your contact method.
    5. You will see an option to request chat support. Click Text chat support.
       

    A live chat representative will ask you to describe your problem, and do their best to talk you through possible solutions.

    Please make sure your browser allows pop-ups, and you have no plug-ins enabled that could prevent the Live Chat window from opening.

    *If live chat isn't available in your language, you can access the English-language chat 24 hours a day.

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    Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.