What is live chat support?
Live chat allows you to use instant messaging to contact our Customer Services team via our website.
If you are a Skype customer, you can contact live chat support as follows:
- Sign in with your Skype Name and password.
- Select the topic you need help with and the problem you’re having. Some information that might help with your problem is displayed.
- If the information doesn’t help, click Next.
- Select your contact method.
- You will see an option to request chat support. Click Text chat support.
A live chat representative will ask you to describe your problem, and do their best to talk you through possible solutions.
Please make sure your browser allows pop-ups, and you have no plug-ins enabled that could prevent the Live Chat window from opening.
*If live chat isn't available in your language, you can access the English-language chat 24 hours a day.