Help Windows Desktop

What is live chat support?

Live chat allows you to use instant messaging to contact our Customer Services team via our website.

If you are a Skype customer, you can contact live chat support as follows:

  1. Sign in with your Skype Name and password.
  2. Select the topic you need help with and the problem you’re having. Some information that might help with your problem is displayed.
  3. If the information doesn’t help, click Next.
  4. Select your contact method.
  5. You will see an option to request chat support. Click Text chat support.
     

A live chat representative will ask you to describe your problem, and do their best to talk you through possible solutions.

Please make sure your browser allows pop-ups, and you have no plug-ins enabled that could prevent the Live Chat window from opening.

*If live chat isn't available in your language, you can access the English-language chat 24 hours a day.

Was this article helpful?

Yes No

Why has this not helped?

Please let us know why we couldn't help you today

Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Thank you for your feedback

Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community

Ask the Community

See what people are saying about "" in the Skype Community.

Join the conversation

Video guides

Your friendly step-by-step guides to using Skype

Find your friends on Skype Find your friends on Skype
Find your friends on Skype Find your friends on Skype
Find your friends on Skype Find your friends on Skype

Still need help? Our support team is waiting to help you. Ask them now