What is live chat support?

Live chat allows you to use instant messaging to contact our Customer Services team via our website.

This service can be accessed via our website 24 hours a day, and is currently only available in English.

If you are a Skype customer, you can contact live chat support as follows:

  1. Sign in with your Skype Name and password.
  2. Select the topic you need help with and the problem you’re having. Some information that might help with your problem is displayed.
  3. If the information doesn’t help, click Next.
  4. Select your contact method.
  5. You will see an option to request chat support. Click Text chat support.
     

A live chat representative will ask you to describe your problem, and do their best to talk you through possible solutions.

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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