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How can I improve my audio quality in Skype for Windows desktop?
If you’re experiencing any audio quality issues in Skype, you can first use the Microsoft Fix it tool to troubleshoot them.
|Ensure that...|| |
|You are using the latest version of Skype|
|Your internet connection is fast enough|| |
You or the person you are talking to may be experiencing problems due to a slow internet connection. These problems may include robotic sounds, words being cut off, or a delay in receiving audio.
You should both try closing applications that use the internet (especially those that might be playing music or video) and cancel any file downloads.
Make sure that both you and the person you are talking to have the minimum bandwidth required to make a video call.
For more information, check out our Connection problems section.
|You have a strong wireless signal|| |
If you are using a wireless internet connection, make sure that the network signal is strong. If it isn’t, try moving closer to the wireless router or plugging in an Ethernet cable instead.
|Your firewall settings are up to date|| |
If you have a firewall, you may need to update your firewall settings to work with Skype. These instructions can help.
|You have the latest software updates|| |
Update your operating system with the latest Service Packs and updates from Windows Update. The latest device drivers for your sound and video hardware are available on the device manufacturer's website.
|You are using a headset|| |
For the best sound quality, use a headset with a built-in microphone, and advise your friend to get a headset. Buy a headset in the Skype shop that is guaranteed to work with Skype and will improve sound quality.