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Setting up Voice Messaging (Mac)

Let Voice Messaging pick up your Skype calls when you can’t, and listen to your messages next time you are signed in to Skype. All for free.

To activate Voice Messaging

You can activate Voice Messaging manually from your account, for free. After you’ve activated it, you’ll need to set up your Voice Messaging preferences.
If you buy an unlimited subscription or a Skype Number, Voice Messaging is activated automatically, and you just need to set up your preferences.

To activate Voice Messaging:


Sign in to your Skype account.


In the Manage features section, click Voice messages.


Click Activate my voice messages now.

To set up your Voice Messaging preferences

When you’ve activated Voice Messaging, you can configure your settings to suit your preferences:


Sign in to Skype and click Skype > Preferences….

In Skype Home, select Preferences from the Skype drop-down menu


At the top, click Calls, and then click Set up Voice Messaging….

Calls preference panel


The Set up Voice Messaging box displays.

Set up Voice Messaging box


To record your own greeting, click the Record button and speak into your computer’s microphone.

Record button


When you’ve finished recording your message, click the Stop button.

Stop button


To listen to your greeting, click the Playback button.

 Playback button


If you are happy with your greeting, click Done. Otherwise, click the Record button to record a new one.

8 After you click Done, the Calls preference panel is displayed.

Next to Incoming Calls, select Send to voice messages.

Calls preference panel

When you are online in Skype, calls will ring, and then divert to voice messages if you don’t answer. If you’re offline in Skype, calls will automatically go to voice messages.

To listen to your voice messages

If someone has recently left you a message, you will see a notification badge on the Skype icon in the dock and in the Recent section in the sidebar.


In the sidebar, go to the Recent section and click the contact's name.

A contact in the Recent section of Skype


In the conversation window, click the Play button next to the message.  

voice message payback

If you can’t hear the message, try turning up the speaker volume on your computer.

After you have listened to a voice message, it is stored locally on your computer (as a .DAT file in ~/Library/Application Support/Skype/<username>/voicemail). This means that you won’t be able to listen to it again if you sign in to Skype on a different computer. To delete a voice message, you will need to delete the .DAT file.

To turn off Voice Messaging

To turn your Voice Messaging off:

  1. Sign in to Skype.
  2. Go to Skype > Preferences > Calls.
  3. Then select Receive normally.

Calls preference panel

Having problems with your Voice Messaging? These tips can help.

Learn more about using Voice Messaging on Skype.

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