I’m using a registered phone, so why am I being asked to enter my PIN or being cut off?

If you’re prompted to enter your PIN (four digits), it means that Skype To Go™ does not recognize the phone number you are calling from. Make sure you've registered the correct phone number or are calling from a phone number you previously registered:

The Manage option selected in the Skype to Go Number tab, next to Registered phones.

  1. Sign in to your Skype account.
  2. Under Manage Features, select Skype To Go.
  3. Next to Registered phones, click Manage.
  4. You’ll see a list of registered phone numbers on the left side of the window. If the number is incorrect, click Edit and enter the correct number under Phone number. When you’re done, click Save.

If the number is correct and you’re still being asked for your PIN, then it may be due to your caller ID settings. If your phone is set that it does not display the caller ID, this will prevent Skype To Go from recognizing your phone, and you’ll be asked for your PIN before you can proceed with the call.

To ensure your phone can be recognized by Skype To Go, make sure you have caller ID turned on. You can test this by calling a mobile phone to see if your phone number shows up. If not, you can call your phone provider for support, or find instructions on how to do this on the phone manufacturer’s website or in your phone’s manual.

You need a little Skype Credit or subscription to use Skype To Go. If your Skype Credit runs too low or runs out, you’ll need to top it up before you can resume your call.

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You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

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