How do I make and receive calls on my Brew phone?

This FAQ is for customers who are with one of Skype’s mobile partners:

  • Verizon
  • au on KDDI

If you are not with one of Skype’s mobile partners, please visit the support homepage and select your device under Skype for Mobile, where you will find help and support for other Android phones, as well as for iPhone and Symbian.

The following questions and answers will help you with calling your friends, family and colleagues using Skype on your Brew phone.

How do I make a Skype-to-Skype call?

Skype-to-Skype calling is free* on your Brew phone, just like it is on your computer. To make a Skype-to-Skype call:

  1. Sign in to Skype.
  2. Select the Contacts tab.
  3. Tap a contact to view their contact card.
  4. Select Call. If the contact has phone numbers attached to their profile, select Skype.

The contact you are calling must be online to receive calls on Skype. Contacts that are online will have one of the following icons next to their name .

Video calling is not available on Brew phones.

*Some users of au on KDDI may be charged.

How do I call mobiles and landlines?

To call mobiles and landlines from Skype, you will first need to purchase a little Skype Credit or a subscription.

You cannot call domestic numbers from Skype on your Brew phone. Find out more.

To call a mobile or landline number that is saved to your contact list:

  1. Sign in to Skype.
  2. Select the Contacts tab.
  3. Tap a contact to view their contact card.
  4. Select Call. If the number is attached to a Skype profile, select one of the following options, depending on which you would like to call:
    • Call cell phone
    • Call home
    • Call work

To call a number using the dial pad:

  1. Sign in to Skype.
  2. In the main menu, select Call phones. You will see the main menu when you first sign in. If you have already selected another tab, use the phone’s back button to return to the main menu.
  3. Enter a number including the country and area code, then tap Call.

To call a number from your Brew phonebook:

  1. Sign in to Skype.
  2. In the main menu, select Call phones. You will see the main menu when you first sign in. If you have already selected another tab, use the phone’s back button to return to the main menu.
  3. Tap Select from Phone Contacts or , then select a number from your phonebook.

 How much does it cost to call mobiles and landlines?

All calls to mobiles and landlines abroad from Skype on your mobile are charged at regular Skype rates, just like when you call from a computer.

You will need a little Skype Credit or a subscription to call mobiles and landlines abroad.

Why can’t I call domestic numbers?

You can dial domestic numbers from Skype, but these will be automatically carried by your network, using your plan minutes. This way you can continue to benefit from your existing calling plan. The application will alert you when this is happening, but if you often call numbers from within the application, you can choose not to see the message every time by checking the box Do not show this message again.

Can I make a group call?

You can participate in group calls using Skype on your Brew phone, but you can’t host them. To join a group call, when you receive a call, simply tap the green answer button to answer it.

Can I use caller ID?

Unfortunately, the Skype does not support caller ID. When you call phones abroad using Skype on your Brew phone, your mobile number or Skype Number is not presented as caller ID, even if you have set up caller ID on your Skype account. Instead, “Skype Call” or “Unknown number” is displayed when you make calls to mobiles and landlines from Skype.

What happens if I’m on a Skype call and receive a call to my mobile number?

Any calls made to your mobile number while you are on a Skype call will either be forwarded, sent to your voicemail, or sent to call waiting, depending on what options you have set on your phone. If you have none of these set up, the caller will hear a busy tone.

Where can I find my call history?

Your event history contains all your instant messaging, call, voice messages and contact request history, listed in date order. To find your event history, simply go to the Events tab.

New unopened events are shown in bold. Tap an event to open it and view the details.

Can I receive calls to my Skype Number?

No. Receiving calls to your Skype Number is not supported by Skype on your Brew phone.

What is causing my calls to drop?

You should be able to make calls to mobile and landline numbers abroad as long as you have enough Skype Credit or an appropriate subscription. To view your Skype Credit balance and subscription details, sign in to your account and select the Call phones tab. If you need to buy more Skype Credit, simply click Buy more credit and follow the instructions.

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

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