I have a problem with my group video call...

The following table can help you to resolve problems with group video.

Looking for instructions on how to make a group video call?

Problem Resolution
Some people on the call can’t send or receive video.

The people on the call may be using an old version of Skype that supports audio calls only.

To resolve this problem, make sure that everyone on the call is using the latest version of Skype.

When more than 10 people join the call, video disappears.

If there are more than 10 people on a call, the call will be converted to audio only. To bring back video, you must have 10 or fewer people on the call. The easiest way to do this is to remove the extra people from the group. Simply right-click the person you want to remove and select Remove person from this group.

My video freezes during a group video call.

Check that you have enough bandwidth to make a group video call, and close all applications that may be using your bandwidth or slowing your computer down. For example, music streaming applications such as Spotify, or file-sharing applications such as iTunes.

After two hours, the call drops.

A group video call lasts a maximum of two hours.

To continue the group video call, you’ll need to restart the call.

To prevent any issues with group video calling, remember the following:

  • Only one group video call can take place on the same computer at the same time.
  • If you are signed in to Skype on more than one computer, you can participate in one group video call on each computer you are signed in to. However, your Skype Premium subscription will only enable you to participate in one group video call. To participate in other group video calls, other people on the call will also need to have Skype Premium or a group video subscription.


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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

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