Help Windows Desktop

I have a problem with my group video call...

First, make sure everyone on the call is using the latest version of Skype – this usually solves most problems.

Next, check that you meet the video call requirements.

If you're still having issues, check the information below.

Looking for help with how to make a group video call?

Problem

Resolution

Some people on the call can’t send or receive video.

If someone on the call is on a mobile device, they may not have the option to send or receive video streams yet. We’re gradually rolling out this feature so don’t worry if it’s not visible yet  it’s coming. 

Some devices or operating systems don't support group video calling. Check the requirements here.

My video freezes during a group video call.

Check that you have enough bandwidth to make a group video call. If you're using a computer, close all applications that may be using your bandwidth or slowing your computer down. If you're on a mobile, close any background apps that might be running, and if possible use a WiFi connection rather than mobile data.

If someone on the call is sharing their screen, turn it off.

I'm experiencing poor video quality.

The computer or device that’s hosting the group call needs to have enough processing power and network bandwidth for the call. Group calls with a large number of people can sometimes put too much strain on the host device and cause call quality problems. Make sure the host has a strong network and powerful processor, or reduce the number of people on the call.

If the host device isn't the problem, the most likely reason for poor vide quality is a bad internet connection. Check out our guide to solving connection issues for help with this.

If the internet connection is good and you're still having video problems, check our troubleshooting guide for more help.

 

 

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