Why can’t my friend hear me on Skype for Mac OS X?

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The first thing you should do is check that your microphone is connected and turned on. To connect your microphone, insert the pink plug (or the plug with the microphone symbol) into the port on your computer with the matching color or symbol.

If the microphone is connected properly but your friend still can’t hear you, the following questions and answers will help you resolve your sound problems:

How do I check the sound preferences on my Mac device and my audio settings in Skype?

To make sure that the correct sound input device is selected for your Mac:

  1. In the menu bar, click the Apple logo, select System Preferences… and then click Sound.
  2. In the Sound panel, select the Input tab.
    1. In the Select a device for sound input option box, select the appropriate device.
    2. Start speaking into the microphone, and in the Settings for the selected device section, adjust the Input volume slider until the Input level indicator registers in the upper limit.

To ensure that the correct sound input device is selected in Skype:

  1. Sign in to Skype.
  2. In the main menu, go to Skype > Preferences… and then click Audio/Video.
  3. In the Audio/Video panel, make sure the correct device is selected in the Microphone drop-down box and the input level indicator registers sound. If it doesn’t, follow the instructions above to set the input volume on your Mac.

If you are using a headset, the audio settings should default to that.

How do I make sure that my friend’s speaker settings are correct?

The problem could be with your friend’s speaker settings, so they should check their settings on their Mac and in Skype. Ask your friend to try the following:

To make sure that the correct sound output device is selected for Mac:

  1. In the menu bar, click the Apple logo, select System Preferences… and then click Sound.
  2. In the Sound panel, click the Output tab.
  3. In the Select a device for sound output option box, select the appropriate device.
    1. In the Settings for the selected device, make sure the Balance slider is in the middle.
    2. In the Output volume section, ensure the slider is set to an audible level and Mute is un-ticked.

To make sure the correct sound output device is selected for Skype:

  1. Sign in to Skype.
  2. In the main menu, go to Skype > Preferences… and then click Audio/Video.
  3. In the Audio/Video panel, make sure the correct device is selected in the Speakers drop-down option.

If the problem persists, find the other ways to get support for Skype.

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