Did you know?
Only one participant needs a Skype Premium account for group video calls.
Having trouble signing into Skype? Don't worry, it happens. This guide will help you find an answer to your problem.
You can sign into Skype with a Skype Name, Microsoft account, or Facebook account. Depending on which type of account you use to sign in, the sign-in process and account recovery steps are different.
We’re working to update the Skype signup process, and that means a larger number of people signing up for Skype will create a Microsoft account (or use an existing Microsoft account) instead of a Skype Name. A Microsoft account provides improved sign in, recovery, and account security.
If you created a Skype Name when you signed up for Skype, your username is a combination of letters and numbers unique to your account (for example, “someone123”).
If you created a Microsoft Account when you signed up for Skype (or used an existing Microsoft Account) your username is an email address (example: email@example.com), and you probably received a verification email from the Microsoft Account Team. If you signed up recently and don’t remember creating a Skype Name, you probably have a Microsoft Account. If your email address is @outlook.com, @hotmail.com or @live.fr, you already have a Microsoft account and you can sign in to Skype with the same email and password you use to check your email on Outlook.com.
If you have a Skype Name (you don’t use an email address to sign in), select Skype Name on the sign-in screen.
Important: If the account selected displays a Reset Microsoft password button, it is a Microsoft account. Try to sign in with the Microsoft account first (see the section below for details).
If you use a Microsoft account to sign in (an email address) select Microsoft account on the sign-in screen.
If you can’t sign in because you’ve forgotten your password, go to the Microsoft account page and follow the instructions to reset your password.
Learn more about what to do if you think your account has been maliciously taken over.