I can't sign in to Skype...

Having trouble signing into Skype because you’ve forgotten your username or password? Don't worry, it happens. This guide will help you find an answer to your problem.

If you can’t sign into Skype because you can’t connect to Skype, check here.

You can sign into Skype with a Skype Name, Microsoft account, or Facebook account. Depending on which type of account you use to sign in, the sign-in process and account recovery steps are different.

We’re working to update the Skype signup process, and that means a larger number of people signing up for Skype will create a Microsoft account (or use an existing Microsoft account) instead of a Skype Name. A Microsoft account provides improved sign in, recovery, and account security.

If you created a Skype Name when you signed up for Skype, your username is a combination of letters and numbers unique to your account (for example, “someone123”).

If you created a Microsoft Account when you signed up for Skype (or used an existing Microsoft Account) your username is an email address (example: someone@example.com), and you probably received a verification email from the Microsoft Account Team. If you signed up recently and don’t remember creating a Skype Name, you probably have a Microsoft Account. If your email address is @outlook.com, @hotmail.com or @live.fr, you already have a Microsoft account and you can sign in to Skype with the same email and password you use to check your email on Outlook.com.

You might have trouble signing in if you've forgotten your Skype Name, password, or registered email address. Click the link below that best describes the problem you're having.

I've forgotten my Skype Name...

To recover your Skype Name, you’ll need your registered email address (the email address you used when you signed up for Skype). If you can’t remember your registered email address, or no longer have access to it, please contact Skype Customer Support for assistance.
 

  1. If you’re having trouble signing in with your Skype Name, click here
  2. Enter your registered email address.
  3. Click the Send email button.


     
  4. You will receive an email with a temporary code. If you aren’t receiving the email in your inbox, check your junk or spam folders.
  5. Click the link inside the email to recover your Skype Name (or, if that doesn’t work, click the Enter code button on the Email sent screen and enter the code from the email).


     
  6. The Skype Name(s) for the registered email address will appear on the screen. Click the correct account in the list, then click the Sign in link.


Important: If the account selected displays a Reset Microsoft password button, it is a Microsoft account.  Try to sign in with the Microsoft account first (see see I’m having trouble signing in with my Microsoft account or password below for details).

I've forgotten my password...

To recover your password, you’ll need your registered email address (the email address you used when you signed up for Skype). If you can’t remember your registered email address, or no longer have access to it, please contact Skype Customer Support for assistance.
 

  1. If you’re having trouble signing in with your password, click here
  2. Enter your registered email address.
  3. Click the Send email button.


     
  4. You will receive an email with a temporary code. If you aren’t receiving the email in your inbox, check your junk or spam folders.
  5. Click the link inside the email to recover your sign-in detals (or, if that doesn’t work, click the Enter code button on the Email sent screen and enter the code from the email).


     
  6. The Skype account(s) for the registered email address will appear on the screen. Click the correct account in the list, then click the Reset password button.

Important: If the account selected displays a Reset Microsoft password button, it is a Microsoft account.  Try to sign in with the Microsoft account first (see I’m having trouble signing in with my Microsoft account or password below for details).

I don't have a registered email address...

To recover the Skype Name or password for your account, you’ll need to know your registered email address. This is the email address you used when you signed up for Skype. If you don’t know your registered email address, or no longer have access to it, contact Skype Customer Support for further assistance.
 

If you use a Microsoft account to sign in (an email address) select Microsoft account on the sign-in screen. You’ll need that email address to reset your password if you’ve forgotten it.

If you can’t sign in because you’ve forgotten your password, go to the Microsoft account page and follow the instructions to reset your password.

If you signed in to Skype with your Facebook account and you've forgotten your password, visit this Facebook page to get the instructions on how to reset your password.*

*Skype is not responsible for the content of external sites.

Learn more about what to do if you think your account has been maliciously taken over.

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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