If you’ve forgotten your username and/or password, we can help get you back up and running. The steps to recover your account differ depending on how you sign in to Skype.
If you use a username (that doesn’t contain the @ symbol) and password, then you sign in with a Skype Name.
If you use an email address and password (the same one you use for other Microsoft devices or services) then you sign in with a Microsoft account.
If you use your Facebook email/phone number and password, then you sign in with your Facebook account.
Choose one of the options below to recover your username and/or password.
To recover your Skype Name or reset your password, you’ll need to know your registered email address – usually that’s the email address you used when you first joined Skype. If you’ve forgotten what that email address was – or if you no longer have access to it – read our guide to finding your registered email address before you attempt the steps below.
If you’re having trouble signing in to Skype with your Microsoft account (an email address and password):