Help Mac

Why does Skype for Mac OS X crash my computer?

Skype may crash due to outdated software drivers, OS issues or application incompatibilities.

Please try the steps below in order to prevent this from happening:

  • Make sure you are using the latest version of Skype for Mac.
  • Make sure your system meets the minimum requirements for running Skype, as indicated at the end of this page.
  • Update Mac OS X with the latest updates from Software Update.
  • Make sure you have the latest version of Quicktime.
  • Make sure you have the latest version of Adobe Flash Player.
  • Repair Disk Permissions using Disk Utility.
  • Quit Skype, go to folder User/Library/Preferences, delete the file and then re-launch Skype.
  • Quit Skype, go to folder User/Library/Application Support/Skype, delete the file shared.xml and then re-launch Skype.
  • Quit Skype, delete the folder User/Library/Application Support/Skype and then re-launch Skype.
  • If you are using an external video device, make sure you have the latest drivers, available on the device manufacturer's website or from macam.

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