What can I do if someone has taken over my account?

If you suspect that someone else has your Skype Name and password, you should do the following:

  1. Check your computer’s security and remove any malicious software or viruses. 
  2. Change your Skype password immediately.

In some cases, we may temporarily suspend your account to protect you from fraudulent activity. If this happens, the easiest way to recover your account is to submit your account recovery request online.

You can also contact Skype Customer Service to help you resolve this issue. Before we can recover your account, we need to verify your identity.

Learn more about how to recover your suspended Skype account.

While Skype is committed to ensuring that your experience is as secure as possible and that your Skype Name and password are kept as safe as possible, there are still ways that people can get hold of them that Skype cannot always prevent, such as:

  • Social engineering techniques, such as watching over your shoulder when you sign in to Skype in a public place
  • Phishing or spoofing, where persons approach you through email, text message or sometimes on the phone (this is called “vishing” and the caller will use a fake Caller ID), pretending to be from Skype. They then claim there is a problem with your account and ask for your Skype Name and password.
  • Downloading malicious code from unknown sources

To learn more about your online security, safety and privacy, visit our security center.
 

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You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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