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The following table can help you resolve problems with screen sharing.
Learn more on how to share your screen.
|The screen sharing options are greyed out.||You need to be in a voice or video call with the person you want to share your screen with.|
|I can’t share my screen.|| |
Ensure that you and the person you are sharing your screen with are using a version of Skype that supports screen sharing. Get the latest version of Skype.
To share your screen with a group of people, you`ll need Skype Premium.
|My screen share keeps freezing or dropping.||Check that you have enough bandwidth to share your screen, and close all applications that may be using your bandwidth or slowing your computer down. For example, music streaming applications such as Spotify, or file-sharing applications such as iTunes.|
|I can share my screen but the other person cannot share theirs.||If the person that you are sharing your screen with is on an older version of Skype, they may still be able to view your screen, but won’t be able to share their own. Recommend that they get the latest version of Skype.|
|My screen share looks distorted.||Check whether the person that you are sharing your screen with is using an older version of Skype than you. Recommend that they get the latest version of Skype.|