I have a problem with screen sharing…

On your computer and on some tablet versions of Skype, you have the option to share screens with anyone on Skype. For example, you can display presentations, show friends and family your photos without having to send them, or show someone how something works on your PC.

However, sometimes you can encounter problems with screen sharing. Click the problem you're having below to find a solution.

Learn more on how to share your screen.

 

You need to be in a voice or video call with the person you want to share your screen with. If you're not in a call, you won't have the option to share screens (that is, you can't share screens in an IM conversation).

Ensure that you and the person you are sharing your screen with are using a version of Skype that supports screen sharing. Get the latest version of Skype.

Check that you have enough bandwidth to share your screen, and close all applications that may be using your bandwidth or slowing your computer down. For example, music streaming applications such as Spotify, or file-sharing applications such as iTunes.

If the person that you are sharing your screen with is on an older version of Skype, they may still be able to view your screen, but won’t be able to share their own. Recommend that they get the latest version of Skype.

Check to see if the person you are sharing your screen with is using an older version of Skype than you are. Recommend that they get the latest version of Skype.

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