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Why does call forwarding not work in Skype for Mac OS X?

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Call forwarding to mobile and landline numbers is available at no extra cost with a subscription, or for a small charge per minute using Skype Credit.

If you don’t have a subscription or sufficient Skype Credit, your incoming calls will not be forwarded. If you’re not sure how much Skype Credit you have, it’s easy to check your account balance.

If you have a subscription, make sure that the number to which you want to forward the incoming calls, is covered by your subscription to avoid extra costs. For example, if you have a subscription covering calls to landlines in Spain, then you can forward calls to landlines in Spain only.

If you have sufficient Skype Credit and your incoming calls are not forwarded to the number you chose, make sure that you have set up call forwarding correctly, and that the forwarding number has been correctly entered with the full international dialing code.

We recommend that you make a test call to the number you’ve entered to confirm that it is correct.

If you’re still having problems with call forwarding, check that your privacy settings in Skype allow you to receive calls from anyone, and not just people in your contact list: 

To check your privacy settings:

  1. In the menu bar, click Skype > Preferences… and select Privacy.
  2. In the Privacy tab, find Allow calls from, and make sure you select Anyone.

Learn more about call forwarding.

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