Help Windows Desktop

My Skype account has been restricted, blocked or hacked

If you believe your account has been blocked, taken over, or compromised (hacked), there are steps you can take to regain access to your account. If your account is restricted or blocked, we’ll usually email you to let you know. If your account has been hacked, you'll probably notice suspicious behavior and may not be able to sign in.

Partial block error
We will restrict your account from using Skype's paid features if:

  • We notice unusual activity, for example markedly different usage of your Skype Credit or subscription, that suggests someone other than you might have taken control of it.

  • You are disputing a payment (also called a chargeback), since this indicates that there is a problem with either your payment method or your account.

  • There is a violation of Skype’s Terms of Use.

If you’re having trouble signing in to Skype, if you receive an email from us or see an error message in Skype saying that your account has been suspended or blocked, here’s what to do.

If you can sign in to your account but you can’t use paid services (for example, you can’t make a call using Skype Credit or a subscription), you will need to recover your account:

  1. Go to the account recovery page.
  2. Follow the steps to recover your account. 

If you think there is suspicious activity in your Skype account, you should report this to us. We’ll take the appropriate steps to help make sure further malicious activity is prevented, and help you secure your account.

Signs that your account has been hacked

  • Unexpected payments leaving your account. 

  • You're unable to sign in with a known password. 

  • Unknown contacts or conversations appearing in your Contacts or Recent list.

  • Calls from your account you don't recognize or didn't make. 

  • Unexpected messages being sent from your account to known contacts. 

  • Increased or reduced Skype Credit balance. 

If your account has been hacked

If you suspect your account has been compromised, or if you’re unable to sign in, you should:

  1. Run your computer’s anti-virus security to remove any malicious software or viruses.

  2. Change your Microsoft password. Make sure you choose a strong, unique password. 

To find out more about your online security, safety and privacy, visit our security center.

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