Skype Help

    My Skype account has been restricted or locked

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    If your account has been restricted from using Skype's paid features, or has been locked:

    1. Sign into your account from
    2. Follow the banner to Fix your account.

      Skype account restricted error

    We will restrict your account from using Skype's paid features if:

    • We notice unusual activity, for example markedly different usage of your Skype Credit or subscription, that suggests someone other than you might have taken control of it.

    • You are disputing a payment (also called a chargeback), since this indicates that there is a problem with either your payment method or your account.

    • There is a violation of Skype’s Terms of Use.

    If we notice any unusual activity on your account, we will temporarily lock it to help protect you from potential fraud or abuse. Please go to Account has been locked for more information.

    If you suspect your account has been compromised, or if you’re unable to sign in, you should:

    1. Run your computer’s anti-virus security to remove any malicious software or viruses.

    2. Change your Microsoft password. Make sure you choose a strong, unique password. 

    To find out more about your online security, safety and privacy, visit our security center.