If your account has been restricted from using Skype's paid features, or has been locked:
We will restrict your account from using Skype's paid features if:
We notice unusual activity, for example markedly different usage of your Skype Credit or subscription, that suggests someone other than you might have taken control of it.
You are disputing a payment (also called a chargeback), since this indicates that there is a problem with either your payment method or your account.
If we notice any unusual activity on your account, we will temporarily lock it to help protect you from potential fraud or abuse. Please go to Account has been locked for more information.
If you suspect your account has been compromised, or if you’re unable to sign in, you should:
Run your computer’s anti-virus security to remove any malicious software or viruses.
Change your Microsoft password. Make sure you choose a strong, unique password.
To find out more about your online security, safety and privacy, visit our security center.
Join the conversation with other customers.
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Check if there are any issues currently affecting Skype.
No emergency calls with Skype Skype is not a replacement for your telephone and can't be used for emergency calling