If your account has been restricted from using Skype's paid features, or has been temporarily suspended:
We will restrict your account from using Skype's paid features if:
We notice unusual activity, for example markedly different usage of your Skype Credit or subscription, that suggests someone other than you might have taken control of it.
You are disputing a payment (also called a chargeback), since this indicates that there is a problem with either your payment method or your account.
If you suspect your account has been compromised, or if you’re unable to sign in, you should:
Run your computer’s anti-virus security to remove any malicious software or viruses.
Change your Microsoft password. Make sure you choose a strong, unique password.
To find out more about your online security, safety and privacy, visit our security center.
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