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    My Skype account has been restricted or temporarily suspended

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    If your account has been restricted from using Skype's paid features, or has been temporarily suspended:

    1. Sign into your account from Skype.com.
    2. Follow the banner to Fix your account.
      Partial block error

    We will restrict your account from using Skype's paid features if:

    • We notice unusual activity, for example markedly different usage of your Skype Credit or subscription, that suggests someone other than you might have taken control of it.

    • You are disputing a payment (also called a chargeback), since this indicates that there is a problem with either your payment method or your account.

    • There is a violation of Skype’s Terms of Use.

    If you suspect your account has been compromised, or if you’re unable to sign in, you should:

    1. Run your computer’s anti-virus security to remove any malicious software or viruses.

    2. Change your Microsoft password. Make sure you choose a strong, unique password. 

    To find out more about your online security, safety and privacy, visit our security center.

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    Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling