If your account has been restricted from using Skype's paid features, or has been temporarily suspended:
We will restrict your account from using Skype's paid features if:
We notice unusual activity, for example markedly different usage of your Skype Credit or subscription, that suggests someone other than you might have taken control of it.
You are disputing a payment (also called a chargeback), since this indicates that there is a problem with either your payment method or your account.
If you suspect your account has been compromised, or if you’re unable to sign in, you should:
Run your computer’s anti-virus security to remove any malicious software or viruses.
Change your Microsoft password. Make sure you choose a strong, unique password.
To find out more about your online security, safety and privacy, visit our security center.
Why has this not helped?
Please let us know why we couldn't help you today
Thank you for your feedback
Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community
Join the conversation with other customers.
Our support team is ready to help.
What would you like to tell us about Skype?
Share your ideas with a quick survey.