Help Windows Desktop

My Skype account has been restricted or temporarily suspended

If your account has been restricted from using Skype's paid features:

  1. Go to the account recovery page.
  2. Follow the steps to recover your account.

If your account has been temporarily suspended:

  1. Go to https://login.live.com/ to sign into your suspended account
  2. Follow the steps to unblock your account.

Partial block error
We will restrict your account from using Skype's paid features if:

  • We notice unusual activity, for example markedly different usage of your Skype Credit or subscription, that suggests someone other than you might have taken control of it.

  • You are disputing a payment (also called a chargeback), since this indicates that there is a problem with either your payment method or your account.

  • There is a violation of Skype’s Terms of Use.

If you suspect your account has been compromised, or if you’re unable to sign in, you should:

  1. Run your computer’s anti-virus security to remove any malicious software or viruses.

  2. Change your Microsoft password. Make sure you choose a strong, unique password. 

To find out more about your online security, safety and privacy, visit our security center.

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