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If you believe your account has been suspended, taken over, hacked, or otherwise compromised, there are steps you can take to regain access to your account. If your account is suspended, we’ll generally inform you by email. If your account has been hacked, you'll probably notice suspicious behavior and may not be able to sign in.
Skype takes your security seriously, and if we suspect that your details may have fallen into the wrong hands, we’ll temporarily suspend your account.
*Note: Emails from Skype might be directed into other folders in your email (for example, the Junk folder on Outlook, the "Social" folder on Gmail, or the "Bulk" folder on Yahoo! Mail). Please check these other folders if you're expecting an email from Skype and cannot see it your main inbox.
If you discover evidence of suspicious activity on your account, you should report this activity to Skype. We’ll take the appropriate steps to make sure further malicious activity is prevented, and you can secure your account.
If you suspect your account has been compromised, please contact our Customer Support team immediately so we can secure the account for you, and determine what further action needs to be taken.
If you suspect that someone else has your Skype Name and password (or your Microsoft account information), you should do the following:
In some cases, we may temporarily suspend your account to protect you from fraudulent activity. If this happens, the easiest way to recover your account is to submit an account recovery request online.
You can also contact our Customer Support team to help you resolve this issue. Before we can recover your account, we need to verify your identity.
To learn more about your online security, safety and privacy, visit our security center.