Reinstalling or upgrading Skype can cause your firewall settings to become out of date. This can affect the quality of your audio calls.
If you are using Windows Firewall, follow the instructions below to update your firewall settings. If you are not using Windows Firewall, please ensure that exceptions are not allowed and that Skype does not appear in any list of exceptions for your firewall. Refer to the documentation for your firewall program if you are unsure how to do this.
Learn more about Skype and firewalls.
To update your Windows Firewall settings in Windows XP:
Ensure that Don’t allow exceptions is unticked.
If Skype is displayed in the Programs and Services list, highlight it and click Delete.
Sign in to Skype. When Windows Firewall asks you if you want to block Skype, click Unblock.
To update your Windows Firewall settings in Windows Vista and Windows 7:
Why has this not helped?
Please let us know why we couldn't help you today
Thank you for your feedback
Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community
Join the conversation with other customers.
In training to help with Skype.
Our support team is ready to help.
What would you like to tell us about Skype?
Share your ideas with a quick survey.
Check if there are any issues currently affecting Skype.