Help Windows Desktop

How can I update my Windows Firewall settings after reinstalling or upgrading Skype?

Reinstalling or upgrading Skype can cause your firewall settings to become out of date. This can affect the quality of your audio calls.

If you are using Windows Firewall, follow the instructions below to update your firewall settings. If you are not using Windows Firewall, please ensure that exceptions are not allowed and that Skype does not appear in any list of exceptions for your firewall. Refer to the documentation for your firewall program if you are unsure how to do this.

Learn more about Skype and firewalls.

Updating Windows Firewall in Windows XP

To update your Windows Firewall settings in Windows XP:

  1. Quit Skype.
  2. Click Start > Control Panel and double-click Windows Firewall.
  3. Ensure that Don’t allow exceptions is unticked.

  4. Right-click Outbound Rules and select New Rule to display the New Outbound Rule Wizard.
  5. Repeat steps 5 to 11 to create a new outbound rule for Skype.
  6. Restart your computer.
  7. Sign in to Skype and make a test call.

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