If you're having problems redeeming your Skype voucher or prepaid card, we recommend that you:
- Check the date on the voucher or receipt to make sure it hasn’t expired. Vouchers are valid for 12 months after purchase.
- Make sure that you have entered the voucher number correctly, with no spaces or hyphens.
- Wait and try again in a few hours or the next day. If you have tried to redeem the voucher a few times, our system may have suspended your account.
If you still can’t redeem your voucher, contact Skype Customer Service with as much information as possible and we’ll try to help you solve the issue.