Help Windows Desktop

How do I delete my shared.xml file?

Skype uses a configuration file called shared.xml. In certain situations, it might be helpful to delete this file.

Unless you have contacted Skype Customer Service and been asked to do so, you should not delete this file.

To delete the shared.xml file on Windows desktop

  1. Make sure that Skype is no longer running.
  2. Press the Windows  and R keys on your keyboard at the same time.
  3. Type "%appdata%\skype" into the Run window and click OK.

  4. Find and delete the shared.xml file. If file extensions are not displayed on your computer, the file will just be called shared.


     

If you cannot find the file:

  1. Press the Windows  and R keys on your keyboard at the same time.
  2. Type control folders and click OK.
  3. In the View tab, select Show hidden files, folders or drives and click OK.


     

  4. Follow the instructions above to find and delete the shared.xml file.


To delete the shared.xml file on a Mac

  1. Quit Skype, then in the menu bar click Go > Go to folder.
  2. Type ~/Library/Application Support/Skype/ into the box and click Go.
  3. Delete the file called shared.xml, then sign in to Skype.

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