Skype uses a configuration file called shared.xml. In certain situations, it might be helpful to delete this file.
Unless you have contacted Skype Customer Service and been asked to do so, you should not delete this file.
If you cannot find the file:
Why has this not helped?
Please let us know why we couldn't help you today
Thank you for your feedback
Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community
Join the conversation with other customers.
Our support team is ready to help.
What would you like to tell us about Skype?
Share your ideas with a quick survey.
Your friendly step-by-step guides to using Skype