Why has Skype updated its end user terms?

The Skype EULA, Skype Terms of Service and Skype.com Terms of Use have been combined into a single document ‘Skype Terms of Use’. We wanted to streamline our terms and make them simpler and easier to understand. We have also brought the Qik branded products into the Skype family and use of these products is now governed by the Skype Terms of Use. We’ve updated the Skype Privacy Policy to include the Qik branded software and products.

When are these changes effective?

These changes are effective immediately for new Skype users and on July 9, 2011 for existing members.

Has the content of the Skype EULA, Skype Terms of Service and Skype.com Terms of Use changed?

Yes, we advise you to read the new Skype Terms of Use carefully to understand your rights and obligations when using Skype’s software and/or products. 

We have summarized some of the changes below:


To use the software and products, you will need an internet broadband connection. The terms have been revised to make it clear that you are responsible for providing all equipment required to access the internet or enable communications, such as headsets, microphones and webcams.

Prohibited Uses

Skype is committed to ensuring your experience is as safe and secure as possible. Skype will not tolerate the use of our software or products to send spam, cause offense, distress or embarrassment, to threaten, or harass others, or any unlawful purposes. We have expanded the list of prohibited uses to protect Skype and its users.

Updating our Software, Products and Charges

We are constantly improving our software, and products, features and technical functionality may change from time to time. In addition, we always strive to offer the best possible call rates, subscriptions and charges for our products. However, as with any business our products, rates and charges may vary from time to time. Please make sure you always check the Skype website for details of the latest charges before you buy Skype products or before you use Skype Credit to make a call. Our terms have been revised to make it clear that changes will be posted on the Skype website and effective when published.

Changes to the new Skype Terms of Use

As our business evolves, so do our Skype Terms of Use. The latest version of the Skype Terms of Use can be found on the Skype website. Further changes to the new Skype Terms of Use will be effective upon publication and we advise you to check the Skype website periodically and to print off and save a copy of the latest terms for your records.

Combatting Fraud

Skype will continue our efforts to prevent fraudulent user account activity and we will continue to take every precaution to ensure that only genuine transactions get processed; however, fraudulent activity can still occur. Our terms have been revised to reflect that Skype is not held responsible for a refund in the event of suspected fraudulent activity. We strongly recommend that users contact their card issuer immediately regarding any unauthorized transactions and ensure that no further fraudulent charges are made with their card. All major credit card companies have policies that protect against this type of fraud. Skype will continue to investigate, locate and block any fraudulent orders related to credit/debit cards in our system. Find out more about how you can protect yourself against online fraud.

Product Specific Terms

We’ve updated this section to reflect our current portfolio. Please refer to www.skype.com in addition to this section for product specific information or technical limitations.

What if I don’t want to agree to the new changes?

We hope that you will find the new Skype Terms of Use easier to read and understand. If you agree to the terms of use, there are no additional actions required and your continued use of Skype’s software and/or products shall signify your acceptance. If you don’t agree you can exercise your rights to terminate your agreement with Skype. Please refer to section 11 (Ending Your Relationship with Skype) of the Skype Terms of Use.  


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