How do I manage my US minute bundles?

This FAQ contains instructions on how to add US minute bundles to a SIP Profile, change your US minute bundles, cancel your US minute bundles and extend your US minute bundles.

If you use Skype Connect™ and call the US a lot, you could save on your calling by allocating US calling minute bundles to your SIP Profile. Each bundle includes a monthly allowance of 5,000 minutes to call mobiles and landlines in the US. If minutes run out before the next renewal date, calls to the US will be charged from your Skype Manager™'s available Skype Credit balance at Skype Connect's standard call rates.

The costs of US minute bundles are taken directly from your SIP Profile’s balance; so ensure that you maintain sufficient Skype Credit in your Skype Manager.

Important: When you add or change US minute bundles, the number of bundles you enter cannot exceed the number of channels you have entered.

Adding US minute bundles

To add US calling minute bundles to your SIP Profile:

  1. Sign in to Skype Manager.
  2. Click Features in the toolbar.
  3. In the menu on the left, click Skype Connect.
  4. Scroll to the SIP Profile that you want to add US calling minute bundles to and click View profile next to the name of the profile.
  5. Click Set up US minute bundles, then click Add US minute bundles.
  6. Enter the number of bundles you think you will need. The total cost of the bundles per month will automatically be displayed.


     
  7. Click Buy now. The US minute bundles are added to your SIP Profile.

Changing your US minute bundles

You can change the number of US calling minute bundles allocated to your SIP Profile at any time:

  1. Click Features in the toolbar.
  2. In the menu on the left, click Skype Connect.
  3. Scroll to the SIP Profile whose US calling minute bundles you want to change and click View profile next to the name of the profile.
  4. Click anywhere in the row displaying the US minute bundles currently allocated to your SIP Profile.

    Note that the total cost displayed in the Outgoing calls row includes both the cost of any US minute bundles you have and the cost of your Skype Connect channels.
     
  5. Click Change US minute bundles.
  6. Enter the new number of bundles you think you will need. The total cost of the bundles per month will automatically be displayed.
  7. Click Buy now. The new number of US minute bundles is added to your SIP Profile. Any bundles you previously had are cancelled and cost returned to your SIP Profile balance. The amount returned to the SIP Profile’s balance will be calculated as follows:

    The total amount of unused minutes / 5000 x the price that was paid per bundle on your last purchase

    So for example, if you have 3000 unused minutes and the original bundle cost $30, $18 would be returned to your SIP Profile balance.

Cancelling your US minute bundles

You can cancel your US minute bundles at any time:

  1. Click Features in the toolbar.
  2. In the menu on the left, click Skype Connect.
  3. Scroll to the SIP Profile whose US calling minute bundles you want to cancel and click View profile next to the name of the profile.
  4. Click anywhere in the row displaying the US minute bundles currently allocated to your SIP Profile.
  5. Click Cancel US minute bundles. A message is displayed, asking you to confirm the cancellation.
  6. Click Cancel US minute bundles again. An expiry date for the bundles that you have just cancelled is displayed.

Extending your US minute bundles

You can extend any US minute bundles currently allocated to your SIP Profile that are due to expire in the next 30 days:

  1. Click Features in the toolbar.
  2. In the menu on the left, click Skype Connect.
  3. Scroll to the SIP Profile whose US calling minute bundles you want to extend and click View profile next to the name of the profile.
  4. Click anywhere in the row displaying the US minute bundles currently allocated to your SIP Profile.
  5. Click Extend. A message is displayed, asking you to confirm that you want to extend your US minute bundles.
  6. Click Extend again. The next payment date for the extended bundles is displayed.

 

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