Why can't I connect to a WiFi hotspot using Skype WiFi in Skype for Mac OS X?

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Skype WiFi is a feature that allows you to connect to the internet at public, pay WiFi hotspots using your Skype Credit even if you don’t have an account with the detected hotspot provider.

If you are unable to connect to the internet using Skype WiFi, the advice in the table below can help you to troubleshoot the issue:

Problem Resolution

I can't find a compatible hotspot

Make sure that your WiFi is turned on and you’re connected to a WiFi network, then sign in to Skype.

To find a Skype WiFi compatible hotspot, try our Skype Hotspot Finder.

Skype will automatically alert you if Skype WiFi is available at the hotspot location you selected, or you can check for availability manually by clicking Window > Skype WiFi.

Poor wireless signal

Check your wireless signal strength, as this may be affecting the quality of your connection. You can try moving a bit to a different place to get a better signal. If it’s still too weak, click the WiFi status icon The WiFi status icon. in the menu bar and select another network with a stronger signal, or a network that supports Skype WiFi.

I still can't connect with Skype WiFi

If nothing seems to work, try restarting your computer. Rebooting your computer will correct connection problems most of the time. Also, remember that you’ll need a little Skype Credit to use Skype WiFi if you don’t have an account with the detected hotspot provider. You’ll be able to purchase this through Skype WiFi when you’re in a supported hotspot.

I purchased Skype Credit at a hotspot, what else can I do with it? You can use Skype Credit in many ways outside of Skype WiFi. With Skype Credit, you can make calls to mobiles and landlines across the world, buy a Skype Number so your friends without Skype can call you at local rates, send low cost text messages, and forward calls.

 Get help from the Skype Community.

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