To protect our customers from fraud, we set limits for the purchase of Skype Credit, Skype Credit gifts, and subscriptions. If your payment was declined, don't worry: it doesn't mean that your account was compromised or that your payment methods have been flagged for fraud. These are simply protections Skype puts in place to watch out for out-of-the-ordinary purchase activity.
If your payment is declined, your best option is to try again later. Check out our ways to pay.
Why has this not helped?
Please let us know why we couldn't help you today
Thank you for your feedback
Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community
Join the conversation with other customers.
In training to help with Skype.
Our support team is ready to help.
What would you like to tell us about Skype?
Share your ideas with a quick survey.
Check if there are any issues currently affecting Skype.