How can I contact Skype Customer Service?

Skype offers help and support through:

Make sure you join Skype first before you contact our team to help you with the issue you’re experiencing. Then it’s easy to get help:

  1. Go to the Support request page.
  2. Select the topic you need help with and the problem you’re experiencing. Some information that might help with your problem is displayed.
  3. If you still feel that the information doesn’t help, click the Next button at the bottom of the screen.
  4. Select your contact method. We recommend that you check our Skype Community first.
  5. If you chose email, enter your details, describe your problem, and then click Send. We'll get back to you as soon as we can.

We don’t currently provide telephone support.

Learn more about what to do if you haven't received a reply from Skype customer service.

You may also find the following links helpful:

For help and support using a Microsoft product or service, please contact Microsoft directly.

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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