Help Windows Desktop

How do I contact Skype Customer Service?

If you can sign in to your Skype account, go to this support request page to contact us.

Sign in, then select the topic and related problem you’re having. Depending on your issue, you will have the option to email support or text chat support. Before you start a chat, make sure that your browser allows pop-ups, and you have no plug-ins enabled that could prevent the chat window from opening.

Have you forgotten your username, password or have other problems signing in? We can help.

If your account has been suspended or if you think it may have been hacked or compromised, you can recover your account online.

If you still need to contact Customer Service:

  1. Go to this support request page.
    Choose the topic and related problem you’re having and then click Next.
  2. Choose a contact method.
    If you select Email support, enter your details, describe the problem you’re having, then click Send. We’ll get back to you as soon as we can.

We make every effort to respond as quickly as possible, and most queries are answered within 24 hours. However, as most requests require research, it can take us longer to answer some questions.

If you sent a query through our official channels, you should have received an automated reply confirming that we received your message. If you have received the confirmation message, we’ll reply to your query soon. If you haven't received it, please check the following:

  1. Is the email in your spam or junk email folders?
  2. Is your ISP (Internet Service Provider) blocking email traffic from Skype?
  3. Have you added the email domain to your email account's safe senders list?

Learn more about getting support for Skype.

If you can’t find the answer you’re looking for here on the Skype Support website, the Skype Community has lots of helpful information. Start with a search for your question – chances are, the answer’s already there.

For help and support using another Microsoft product or service, visit the Microsoft support site or contact Microsoft customer service

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