Help Windows Desktop

How do I contact Skype Customer Service?

Our friendly staff is available online and ready to help you by email or live chat. We don’t provide support over the phone.

The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account.

I can sign in to my Skype account

If you need help with something and you can sign in to your account:

  1. Go to this support request page.
    You’ll be asked for your sign in details if you’re not already signed in. Choose the topic and related problem you’re having and then click Next.
     
  2. Choose a contact method.
    If you select Email support, enter your details, describe the problem you’re having, then click Send. We’ll get back to you as soon as we can.
    If you select Text chat support, click Start chat (you might be asked to confirm some details first). Make sure that your browser allows pop-ups, and you have no plug-ins enabled that could prevent the chat window from opening.


I can’t sign in to my Skype account

Have you forgotten your username or password? We can help.

If your account has been suspended or if you think it may have been hacked or compromised, you can recover your account online.

If you still need to contact Customer Service:

  1. Go to this support request page.
    Choose the topic and related problem you’re having and then click Next.
     
  2. Choose a contact method.
    If you select Email support, enter your details, describe the problem you’re having, then click Send. We’ll get back to you as soon as we can.
     

Already been in touch, but haven’t heard back from us?

Find out what to do if you haven’t received a reply from Customer Service.

Have you tried the Community?

If you can’t find the answer you’re looking for here on the Skype Support website, the Skype Community has lots of helpful information. Start with a search for your question – chances are, the answer’s already there.

Looking for support for another Microsoft product?

For help and support using another Microsoft product or service, visit the Microsoft support site or contact Microsoft customer service

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