Home Skype for Windows desktop

    How do I contact Skype Customer Service?

    To contact Skype Customer Service, go to this support request page.

    We make every effort to respond as quickly as possible, and most queries are answered within 24 hours. However, as most requests require research, it can take us longer to answer some questions.

    If you sent a query through our official channels, you should have received an automated reply confirming that we received your message. If you have received the confirmation message, we’ll reply to your query soon. If you haven't received it, please check the following:

    1. Is the email in your spam or junk email folders?
    2. Is your ISP (Internet Service Provider) blocking email traffic from Skype?
    3. Have you added the @skype.net email domain to your email account's safe senders list?

    Learn more about getting support for Skype.

    If you can’t find the answer you’re looking for here on the Skype Support website, the Skype Community has lots of helpful information. Start with a search for your question – chances are, the answer’s already there.

    For help and support using another Microsoft product or service, visit the Microsoft support site or contact Microsoft customer service

    Was this article helpful?

    Yes No

    Please let us know why we couldn't help you today

    Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling