Calling someone who's on Skype (Windows Phone 7)

The following questions and answers will help you make Skype-to-Skype calls, and call mobiles and landlines from Skype on your Windows Phone 7. They will also show you how to receive calls to your Skype account and Skype Number, and find your call history.

How do I make a Skype-to-Skype call?

Skype-to-Skype calls are free* on your Windows Phone, just like they are on your computer. To make a Skype-to-Skype call, you first need to add your friends to the Skype contact list. To start a Skype-to-Skype call:

  1. Sign in to Skype.
  2. Select a contact from your contact list.
  3. Tap the call icon The call icon..
  4. Select Call Skype.

*Mobile data charges may apply.

The call screen.

Skype for Windows Phone 7 doesn't run in the background. This means that you need to have Skype open to receive incoming calls.

With Skype for Windows Phone 7, you can call people on Skype who are using:

  • Skype for Windows Phone 8 Preview
  • Skype for Windows 8
  • Skype 2.8 for Mac OS X or higher
  • Skype for Linux
  • Skype 3.0 for iOS or higher
  • Skype 2.0 for Android and or higher
  • Skype running on TVs

You can also call mobiles and landlines. All you need is a little Skype Credit or a subscription. 

How do I make calls to mobiles and landlines?

To call a mobile or landline number using the dial pad:

  1. Sign in to Skype.
  2. Tap the dial pad icon The Dial pad icon..
  3. Enter the phone number (including the country code).
  4. Tap call.

In Skype for Windows Phone 7, the country code defaults to your phone’s current location. If you want to change the country code, click the country flag and choose your country.

To call a Skype contact’s mobile or landline number:

  1. Sign in to Skype.
  2. Select a contact from the contact list.
  3. Tap the call icon The Call icon..
  4. Tap Call phone and select one of the phone numbers.

If this option is not available, it means that the contact doesn’t have a mobile or landline number attached to their profile.

To call one of your Windows Phone phonebook numbers:

  1. Sign in to Skype.
  2. In your contact list, under contacts, tap all.
  3. Select phonebook.
  4. Select the contact you’d like to call.
  5. Tap the call icon The Call icon..

If the phone number is not valid or doesn't have a country code included, you can edit it using the dial pad before making the call.  We recommend that you edit the phone number directly in your phone's address book to make calling this number quick and easy in the future. When editing the phone number, make sure you include the country code +xxxx in the phone number.

You’ll need a little Skype Credit or an appropriate subscription to call a phonebook contact.

How do I receive Skype voice calls?

Remember: You need to have Skype open to be able to receive calls.

When you receive a call, you’ll see an incoming call notification window. Simply tap the green button to answer. To decline the call, tap the red button.

If you have activated Voice Messaging, the caller will be able to leave you a voice message.  If you have activated call forwarding, the call will be forwarded to another number.

Can I make a group call?

Skype for Windows Phone 7 supports only participating in group calls, which means that you cannot initiate a group call but someone else can add you to an existing one. A group call will appear as one-on-one call between you and the group call host.

Group calls are audio only.

Can I receive calls to my Skype Number?

Yes, you can. Calls to your Skype Number will ring just like any other Skype call as long as you have the Skype application open in the foreground.

Learn more about Skype Numbers.

Can I retrieve voice messages?

No, it is not possible to retrieve voice messages using Skype on your Windows Phone 7. To retrieve your voice messages, simply sign in to Skype on your computer.

Find out how.

Where can I view my call history?

You can find your call history, along with your entire instant message history, by swiping across to the recent tab.

Can I hide my call history?

No, you cannot currently hide or delete your call history using Skype on your Windows Phone 7.

How do I ensure the best call quality?

The quality of a call depends on the available network conditions. The faster your data connection, the better quality your call will be.

Having call quality issues? These tips can help.

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

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